Head of strategy business management

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.The Director, Strategic Vendor Management is responsible for the strategic oversight, governance, performance, and operational management of Goodwin's administrative vendor portfolio. This role serves as the firm's primary owner of strategic vendor relationships and oversees the Vendor Management Office (VMO), creating alignment between procurement, vendor governance, service delivery, and business outcomes.This role is accountable for both the commercial and operational success of the firm's strategic vendor portfolio, including ownership of vendor budgets, performance outcomes, service delivery, and long-term vendor strategy.What You Will Do:Strategic Vendor OwnershipServe as executive relationship owner for key administrative and operational service providers.Vendor Performance ManagementEstablish and manage vendor scorecards, KPIs, SLAs, and performance standards.Lead quarterly business reviews and executive vendor meetings.Monitor vendor performance and drive continuous improvement initiatives.Ensure vendors deliver a consistent and high-quality experience across all offices.Coordinate with local office leaders to identify and address recurring service concerns.Vendor Management Office OversightProvide leadership and direction for the Vendor Management Office.Oversee sourcing, procurement governance, contract administration, risk management, and vendor onboarding activities.Ensure vendor governance processes align with business objectives and operational requirements.Drive adoption of best practices in procurement and vendor management.Travel Program OversightOversee strategic travel vendor relationships and service delivery.Monitor travel program performance and user experience.Resolve complex travel-related escalations.Support future travel strategy and program development.Financial and Business ManagementPartner with Finance and business leaders on vendor budgeting and planning.Support contract renewals, commercial negotiations, and business cases.Provide regular reporting to leadership on vendor performance, risks, and opportunities.Financial Ownership & Vendor Budget ManagementOwn budget planning, forecasting, and financial oversight for all Strategic Vendor Management vendors and programs.Manage vendor spend across key administrative service categories including outsourced services, travel, hospitality, records management, reception, and future vendor-managed services.Partner with Finance and business leaders on annual budgeting, forecasting, and vendor investment decisions.Monitor vendor spend, utilization, performance, and ROI to ensure services are delivering expected business value.Develop business cases supporting vendor investments, contract renewals, service expansions, and transformation initiatives.Provide leadership reporting on vendor budgets, financial performance, savings opportunities, and strategic investment recommendations.Who You Are:Bachelor's degree required.10+ years of progressive experience in vendor management, procurement, outsourced services, operations, travel management, workplace services, hospitality, or related disciplines.Experience within a law firm, professional-services firm, financial-services organization, or similarly complex environment preferred.Experience overseeing strategic vendor relationships, contract performance, and service-delivery outcomes.Experience managing budgets, forecasting, and financial performance.Demonstrated ability to lead cross-functional initiatives involving Legal, Finance, Technology, Privacy, Security, and business stakeholders.Strong executive communication, negotiation, judgment, and relationship-management skills.Experience implementing or overseeing vendor-management technologies, workflows, or process-improvement initiatives.#Health, dental, and vision insuranceLife and disability insuranceRetirement & Savings PlanEmergency back-up child and adult carePaid vacation, sick time off, and holidaysProfessional development and career advancement opportunitiesEmployee recognition and reward programsEmployee wellness and assistance programsEmployee discounts and perksThis position is eligible for overtime: NoThe Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience: $220,000.00- $250,000.00SummaryLocation: Boston; San FranciscoType: Full time