Remote Healthcare Customer Service Advocate

Ready to help us transform healthcare? Our mission is the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. As a Member Service Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission.

Schedule: For the duration of training (approximately 10-12 weeks) your schedule will be 9am-5pm EST. After training is completed, the schedule will shift to 1:00pm -9:00pm EST. Please note, over time earlier shifts may become available.

Starting at $20.51/hour ($40,000/year) during training

Upon successful completion of training, you will be eligible for a salary increase as outlined in our Member Service progression model

You will also be eligible for increases after completion of specified milestones as outlined in Member Service progression model

We offer annual raise/bonus based on performance!

As a Member Advocate, you'll hold one of the most important positions at Blue Cross Blue Shield of MA. You'll be the attentive ear and friendly voice that guide members to the answers they need, and explain their medical and dental packages. You'll reinforce our unwavering commitment to excellent service.

Member Advocates work in a structured and supportive service center environment and are one of the most important positions at BCBSMA. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you develop the skills and knowledge for a successful career with impact to millions of Americans.

This is a fast-paced, unscripted service center environment. As a Member Advocate, you'll be available to our members when they need us most

For the duration of training (approximately 15 weeks) your schedule will be 9am-5pm EST.

After training is completed, the schedule will shift to 1:00pm-9:00pm EST.

Member Advocates usually spend the majority of each week taking calls with members, with specific time dedicated to learning and development, and research in support of career growth and development.

We offer supportive remote-working opportunities

Our Member Advocates are the kind of people who create a plan and take charge in situations where others feel lost. If you excel at figuring out logic puzzles and logistics challenges outside of work, then we bet you have the right stuff!

Committed to answering members' questions and solving their problems to help them get back to enjoying their lives as quickly and effortlessly as possible.

Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits among many others!

Paid holidays, vacation, personal, and wellness time.

Internal career pathing with individual mentorship, networking and events.

The ability to Drive Your Career, with access to internal career growth opportunities.

High school diploma or equivalent required.

• 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person.
• Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software.
• Local to Eastern Standard time zone.

This role requires frequent speaking, being on the phone with our Members, using a headset in an environment free from distractions, and long periods of sitting and working at a computer.

Shifts are fixed within our hours of operation with scheduled lunches and breaks.

All associates working remotely will be required to adhere to BCBSMA's Hybrid Working Guidelines, including video participation in trainings and meetings.

Experience in fast-paced, unscripted service-first environments highly preferred

Bilingual capability highly desired

LocationHinghamTime TypeFull time Hourly Rate: $20.51 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. For more information on how we work and support that work/life balance visit our "How We Work" Page.