Liaison - Full Time

Job Type

Full-time
Description
Role Summary
The OD & Referring Provider Liaison is responsible for developing and strengthening referral relationships between external optometrists, community providers, and Acuity Eye Group ophthalmology practices.
This role ensures clear communication, seamless referral processes, and strong clinical partnerships that expand patient access while supporting coordinated care across optometry and ophthalmology.
The liaison serves as a relationship manager, educator, and operational bridge between referring providers and surgical practices.
Success in this role is measured by growth in referral volume, provider engagement, referral quality, and overall partnership strength.
Core Responsibilities
1. Provider Relationship Management:

Develop and maintain strong relationships with community optometrists and referring providers
Serve as the primary external point of contact for provider questions, referral support, and collaboration
Conduct regular in-person visits to referral partners
Identify opportunities to strengthen OD-MD collaboration
2. Referral Pipeline Development
Support growth of referrals for:
Cataract surgery
Retina care
Glaucoma management
Oculoplastics
Specialty ophthalmology services
Work with practices to ensure referral pathways are efficient and patient access is timely
Assist providers with appropriate referral protocols and scheduling processes
3. Communication & Care Coordination
Facilitate communication between referring providers and AEG practices
Ensure clinical updates, surgical outcomes, and care plans are communicated back to referring providers
Support practices in maintaining high-quality provider communication standards
4. Education & Clinical Collaboration
Educate external providers on:
Surgical capabilities
Specialty services
Referral criteria
Co-management protocols
Coordinate:
Provider education events
Clinical roundtables
Continuing education opportunities
5. Data Tracking & Referral Insights
Track referral activity, engagement, and trends across the assigned territory
Identify growth opportunities and referral gaps
Provide regular reporting on provider engagement and referral patterns
6. Outreach & Market Development
Identify new referring providers in the community
Participate in:
Local healthcare events
Provider education forums
Professional society meetings
Support strategic initiatives to expand patient access through provider partnerships
Requirements
Required:
~ Bachelor's degree in Healthcare Administration, Business, Communications, or related field

3+ years experience in:
healthcare liaison
provider relations
medical practice outreach

Preferred:
Experience working with:
optometry practices
ophthalmology practices
surgical specialties
Knowledge of ophthalmology / optometry referral workflows
Salary Description

$27+