Head of Fitness Programming

Wellness Program & Operations Manager

The University of Texas MD Anderson Cancer Center Chief Wellness Office is dedicated to enhancing workforce wellbeing through integrated programs, supportive environments, and accessible wellness resources. The Wellness Program & Operations Manager oversees wellness facility operations and leads the transformation of fitness centers into holistic wellness spaces designed to foster connection, restoration, and a positive employee experience. The Wellness Program & Operations Manager ensures the delivery of consistent, high-quality wellness services across wellness centers and satellite locations while maintaining a safe and engaging environment.

Within this mission-driven environment, the Wellness Program & Operations Manager plays a critical role in advancing workforce wellness by aligning program strategy, facility operations, and service delivery with organizational priorities. The Wellness Program & Operations Manager contributes directly to employee wellbeing by shaping innovative, human-centered experiences across UT MD Anderson's wellness ecosystem.

The ideal candidate brings experience in program development, service delivery, or operations within healthcare or other human-centered environments, along with demonstrated ability to lead engagement initiatives, manage people, and operate independently. A background that reflects strong communication skills, emotional intelligence, and experience coordinating vendors or overseeing service environments is highly valued; relevant education or certifications aligned with wellness, operations, or healthcare settings are preferred.

This role offers the opportunity to shape the evolution of wellness at UT MD Anderson by leading the transformation of fitness-focused environments into holistic wellness spaces that support connection, resilience, and recovery. The position provides exposure to enterprise-wide initiatives, collaboration with diverse stakeholders, and the ability to directly impact employee experience while growing leadership, operations, and program management expertise in a mission-driven setting.

• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Develop workforce wellness programming across wellness centers and satellite wellness stations

• Translate Chief Wellness Office priorities into scalable, high-quality programs
• Lead implementation of wellness initiatives across the organization
• Create and maintain program materials, toolkits, and standardized resources
• Wellness Facilities Operations
• Oversee operations of wellness centers, satellite wellness stations, and wellness-related spaces
• Enhance facility experience to support transformation into holistic wellness environments
• Ensure safe, compliant, and high-quality user experiences across all locations
• Develop, implement, and audit policies, procedures, and SOPs
• Manage preventive maintenance, equipment lifecycle planning, and repairs
• Coordinate vendor training, service agreements, and operational support
• Serve as escalation point for complex operational issues and member concerns
• Prepare and present reports on facility performance, needs, and improvements

Personnel Management & Service Standards

• Establish customer service standards and operational expectations
• Manage staffing coverage, scheduling, and timekeeping processes
• Provide ongoing performance feedback, coaching, and counseling
• Ensure messaging aligns with branding, accessibility, and communication standards
• Maintain accurate wellness information across internal and external platforms

Financial & Resource Management

• Partner with leadership to manage wellness center financials and resource planning
• Bachelor's Degree Health Education, Kinesiology, Behavioral Health, Public Health, Community Health Education, Healthcare Administration or related field.

Master's Degree Health Education, Kinesiology, Behavioral Health, Public Health, Community Health Education, Healthcare Administration or related field.

WORK EXPERIENCE

Required: 5 years Program or project management, operations, service delivery, or related experience to include one year of experience with supervisory or managerial responsibilities.

Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience.

Experience delivering programs across multiple locations or settings, tracking and reporting program perfromance, and using data to evaluate and improve program or operational performance to include two years of experience with supervisory or managerial responsibilities.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.