Now Hiring Dispatcher

Salary Range: $18.00 - $22.00 Hourly

Position Summary The Dispatcher plays a critical role in managing and coordinating daily transportation operations for the citywide centralized shelter intake program. maintains real-time communication with drivers and field staff; tracks trip progress using technology platforms; Key Responsibilities Trip Coordination & Scheduling Assign and dispatch drivers to intake and shelter sites across all 77 Chicago community areas based on real-time demand.

Real-Time Communication Maintain constant two-way communication with drivers and field teams via phone, text, and dispatch software.

Troubleshoot issues on the road and coordinate solutions, such as rerouting, emergency pickups, or on-site support.

Escalate safety, behavioral, or medical concerns immediately to the appropriate supervisor or clinical team.

Technology & Data Tracking Utilize transportation management software, GPS tracking tools, and DFSS systems to monitor vehicle locations and client transport statuses.

Assist with reporting and documentation for audits, compliance, and performance metrics.

Collaboration & Service Delivery Coordinate with intake teams, shelter sites, clinicians, and case managers to ensure smooth handoffs and responsive service.

Qualifications High school diploma or GED required; 2+ years of experience in transportation dispatch, logistics, emergency response, or shelter operations

Experience with GPS routing software, dispatch platforms, and/or human services databases

Commitment to equity, trauma-informed care, and respectful engagement with vulnerable populations

Familiarity with Chicago geography and community areas strongly preferred