Part-time Receptionist/ Administrative Support Position

Administrative Support Professional (On-Call)

Part-time

ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value.

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations.

Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit or follow the company on Twitter at for more information.

ProSidian Consulting seeks Administrative Support Personnel for our Consulting practice to join us in our Chicago, IL locations. This role (Secretary Level Role) is key to support the timely execution of revenue generating and client engagement activities. Administrative Support Personnel with ProSidian Consulting have 1-4 years’ experience within administrative support or secretarial roles. This is a flexible position that can work with any schedule. This position requires Security Clearance. You must either hold active clearance, or be able to receive clearance before performance on the project.

Maintain professional appearance at front desk and waiting area.

Operating a central phone system, receiving and directing calls to Government personnel within the facility, taking and distributing phone messages, and answering general questions.

Records and logs shall be kept in a web-based platform and updated as events occur.

Receiving incoming service calls from building tenants. Relaying requests to proper building maintenance personnel and following up with the proper service request documentation. Requests and documentation shall be kept in a web-based platform or the appropriate Government or vendor platform.

Prepare and distribute daily reports of service calls to appropriate building managers.

Analyze data to determine types of calls that increase or decrease, areas of the building with increasing or decreasing numbers of calls, or repetitive calls that indicate further investigation.

Log each building service request into the applicable computer program.

Providing receptionist, faxing, and copier/duplicating functions.

Alert management about calls that seem unusual, repetitive, or urgent.

Word processing using Microsoft Office, Word for Windows and typing using on-site software and hardware. Examples are: typing letters/memos from typed, handwritten or from an email draft; typing forms; and merging text from different sources into complete properly formatted documents. Creating, manipulating, and maintaining spreadsheets and databases using Excel and Access. Learning other Government software programs.

Coding and filing documents according to accepted government filing plan.

Opening, sorting and distributing mail for the effective operation of the facility, including time stamping mail. Make arrangements for conferences and meetings and assemble established background materials as directed. Oversee use of EMS Lite conference room software or other audio/video needs. Review outgoing materials prepared by COR or designee for typographical accuracy, proper format and internal consistency.

Maintain recurring internal reports such as after hours and weekend access reports, directories, phone lists, etc., and office equipment listings, and correspondence controls. Reports, logs and listings shall be kept in a web-based platform and periodically updated by contacting tenants.

Maintains an office supply inventory electronically and notifies when supply is low. Processing paperwork for security clearance for contractors, etc. Distribute personal history form to applicants and explain program.

Make appointment for applicant to be fingerprinted.

Notify applicants when clearance is granted or denied.

Maintain tiles of all cleared contractors working in building.

Periodically update files to ensure all contractors are cleared, and contractors no longer in building are purged from files.

Maintain and operate systems for building key cards and parking permits. Provide tenants with applications and information. Route applications for proper approval and processing, and maintain files.

Processing paperwork and transmitting documents.

This position requires familiarity with the terminology of the office unit. ProSidian shall provide a written Procedures Manual covering the key tasks or functions performed by the administrative services positions. The Manual will be used as both a training document for back‑up employees, as well as a reference document for current staff. The clerical steps often vary in type or sequence, depending on the task. Responding to priority non‑routine work order within the usual scope of clerical/word processor tasks. Maintaining a cooperative approach and supporting the efficient professional work environment of the office.

Employee handles differing situations, problems, and deviations in the work of the office according to the COR or designee general instructions, priorities, duties, policies, and program goals. Check deliverables for quality and record any issues or problems that occur, regardless of cause, on the web‑based platform utilizing ProSidian’s Quality Control frameworks and templates.

Enters performance data and metrics on the web‑based platform.

Enters daily time & attendance through the online portal, ensuring no more or less than 8 hours per day, or 40 hours per week, of time worked in accordance with building hours. Other duties, tasks and activities within the realm of the Administrative Support personnel role (Secretary Level Role) may arise from time to time, and shall need to be fulfilled.

As a government contractor, you and your actions represent not only the company, but the client government agency and United States Government. If an emergency situation develops where advance notice is not possible, the employee shall make every effort to notify the Team Lead or the Project Manager as soon as possible, so that on‑call coverage is provided.

1+ years of Administrative experience preferred (Secretary Level Role)

Security Clearance (or ability to receive Clearance)

Knowledge and experience with Federal Government Information Systems and Processes highly preferred

1-2 years of vocation/technical training or a BA/BS Degree preferred

Advanced experience with MS Office Suite software (Excel, PowerPoint, Word) and devices (e.g., Solid telephone, scheduling and time / travel management experience

Ability to be flexible and adaptable who can thrive in a fast paced environment

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON – ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

#