Senior Operations Engineering

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. OPERATIONS ENGINEER (STARLINK GROWTH)

SpaceX was founded on the belief that a future where humanity is exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars and the Moon.

Starlink is leveraging SpaceX’s experience in building rockets and spacecraft to deploy the world’s most advanced broadband internet system and largest satellite constellation. The Starlink Growth team combines deep analysis, business strategy, and operational excellence to drive customer retention, improve lifetime value, and scale the business.

Operations Engineer, you will own high-impact initiatives from end to end. You will identify complex problems, build scalable solutions, influence cross-functional leadership, and translate data into strategic decisions that directly affect Starlink’s growth trajectory and profitability.

Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution

Identify systemic engineering, product, and operational defects; Deeply analyze end-user metrics to uncover root causes of churn and growth opportunities; Build, deploy, and maintain predictive models and analytical frameworks that proactively surface retention risks and opportunities

Scope and execute complex experiments (including large-scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metrics

Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities

Provide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunities

Define and continuously improve customer retention dashboards, tools, and processes; Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field

• 5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role
• 3+ years of experience in Python or SQL

Advanced degree or dual background strongly preferred (engineering + business/economics)

Demonstrated experience building scalable analytical tools and models

Advanced analytical and modeling skills (Python, SQL, R, PowerBI, Looker, Tableau, or equivalent)

Extreme ownership, bias for action, and a history of building automated solutions that scale

Strong interpersonal skills with experience mentoring analysts or leading small project teams

Must be available to work extended hours and weekends as needed

Willingness to travel to customer sites, other SpaceX locations, and events as required

Operations Engineer/Level III: $130,000.00 - $180,000.00/per year

You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law. S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to View email address on aiapply.co.