Hotel Houseperson - Housekeeping Weekends

About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
The goal of the Housekeeping team is to impress the guests of The Langham, Boston with exceptional cleanliness, thoughtful service and extraordinary attention to details. The Houseperson is an essential part of this team and is tasked with setting the Housekeeping team up for success. The Houseperson ensures that Housekeeping team have linen, supplies and equipment, along with anything else necessary to ensure cleanliness and comfort of hotel guests. This job is not just about lifting and moving: the Houseperson has frequent interactions with guests as he/she delivers items to guest rooms. Every such interaction is an opportunity to create memorable experiences for guests by following Langham service standards.
Stock linen storage closets daily with clean linen and terry, bathrobes, supplies and amenities. Deliver linen and terry to Room Attendants, as needed;
Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, soiled linens, and waste;
Ensure guest hallway floors, mirrors, furniture, elevators and doors are clean and mark-free. Keep all service elevator landings, stairwells and linen storage rooms clean, organized and tidy by sweeping, mopping and dusting these areas;
Strip rooms (remove soiled linen, terry, waste and in-room dining items from guest rooms in preparation for cleaning) when required;
Assist Room Attendants as directed by Supervisor/manager (e.g., help move beds, furniture, turn mattresses, remove or hang sheers and drapes, etc.);
Complete daily deep cleaning projects as assigned by Supervisor/manager;
Provide service with poise. Greet all guests on guest room floors with a smile and according to Langham and LHG service standards;
Maintain proper and safe usage of cleaning chemicals and solutions. Follow departmental procedures for reporting hazardous materials or conditions;
Follow all safety and sanitation policies and Connect sustainability procedures.
Report any suspicious persons, activities or items to Housekeeping Supervisors/Managers or Security team;
Properly and safely use all assigned tools, equipment and uniforms;
keeping guest rooms secure during servicing, guest locked out of the room, etc.);
Must be able to speak/read/write English to interact with guests and co-workers as to understand, communicate and accommodate needs and requests;
A great attitude is required, with ability to work weekends/holidays.
Prior experience with floor care process, including shampooing carpets, is a plus;
Previous housekeeping/janitorial experience helpful
Previous experience at a 4-5-star hotel/resort preferred.
Physical activities include kneeling, bending, lifting, stretching, pushing, pulling, twisting, turning;
Must be able to move objects weighing up to 50 pounds without assistance;
Must be able to move objects weighing up to 100 pounds with assistance;
Must be able to push/pull a loaded laundry cart or a piece of machinery.
33.99 - $34.29 per hour
Source: Hospitality Online

#