Head of Product Management and

General Summary
Responsible to technically support the organization in promoting a product group. Works with staff and management on product training, technical support, new product review, and recommendations on services.

What You Will Do (Essential Job Functions)

Product Strategy & Planning

Plans strategy for sales of, and provides technical knowledge/training for, assigned products and/or product groups

Assists management in development of long/short-term business plans and preparing sales forecasts and plans

Introduces new technologies

Identifies key competitors/competitive products and provides feedback to Account Managers and Sales Management

Technical Support & Training

Provides product information support on assigned product groups

Provides training at all levels for product expertise

Responsible for field applications, system designs and customer product developments/enhancements

Works with technical representatives, distributors, marketing and product teams to adapt products to customer needs

Customer & Sales Support

Documents and provides detailed customer proposals

Searches and develops new customer targets to achieve sales growth objectives

Makes joint sales calls with Account Managers

Handles customer concerns and non-conforming material processes

Supplier & Inventory Management

Promotes positive supplier relationships

Works with Supplier Management Team in development of supplier and distributor contracts

Recommends inventory adjustments

Manages special supplier programs and rebate selling levels

Sales Promotion & Marketing

Creates and drives sales promotions

Assists Retail Service group with strategies and programs

Reporting & Process Improvement

Provides timely reports summarizing findings on a given product or project

Enhances profit through continuous productivity, throughput, customer service, quality and cost reduction

Recommends process improvements

Supplemental Job Functions

Assists with marketing material creation

Participates in product line specific trade shows and open house activities

Champions and presents at Exotic University as assigned

Participates in corporate onboarding and orientation programs

Performs other duties as assigned or requested

Knowledge, Skills and Abilities Required

Bachelor’s degree in a related area of responsibility (may substitute three (3) years of sales‑related work experience)

Three (3) years of experience in a sales‑related role - technical and industry‑specific preferred

Previous experience working on a computer - CRM experience preferred

Available for 24‑hour customer support

Valid driver’s license

Ability to maintain a vehicle that seats four adults comfortably and meets Exotic standards for cleanliness, safety and insurance compliance

Working Conditions

Normal business office and industrial environment with regular (up to 100% of work time) exposure to noise, dust, office equipment, machinery, equipment and supplies

Exotic Automation & Supply maintains a drug‑free workplace, including testing for marijuana.

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