Head of Operations & Business Management

Stord is looking for an Operations Manager with strong communication skills and experience as a leader of leaders. This person must be able to lead others through effective decision making and demonstrate a sense of responsibility in leading a team that supports the execution of all processes and procedures related to inventory accuracy, including performing warehouse bin accuracy and maintaining inventory shrink. They possess a strong ability to utilize Order Management System and various types of material handling equipment.

Our Ops Manager will lead the execution of all processes and procedures related to inventory accuracy, perform warehouse bin accuracy, maintain inventory shrink, and utilize our Order Management System and various types of material handling equipment.

Must be flexible with the ability to work overtime as needed, including evenings and weekends.

Responsible for day to day operations for the entire fulfillment center including inbound flow, put away, outbound, B2C and B2B, and returns.

Lead and develop a team of Area Managers, operations leads and warehouse associates to deliver on daily goals.

Responsible for setting and maintaining all operational KPIs in the four walls - warehouse location accuracy, dock to stock, outbound SLA, Order productivity, personnel productivity

Responsible for overseeing inventory accuracy and supporting quality assurance activities related to the ICQA process area, including compliance with applicable SOPs, audit readiness, and adherence to GMP standards where required

Responsible for budgeting and payroll (operational P&L)

Responsible for the development and coaching of all Area Managers, Leads and associates

Partner with cross functional teams including industrial engineering, solutions engineering, customer quality, and implementations

Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results

Experience running and leading a highly technical operation, including automation

Experience working in a 200k sq ft facility or larger

Experience leading or being a direct contributor in operational startups or change management projects

Experience using Warehouse Management Systems (WMS) from a configuration and troubleshooting perspective

Advanced knowledge of Excel

Bachelor’s Degree or relevant experience.

Possesses strong organizational and time management skills, driving tasks to completion.

Able to interact effectively with all levels of management and support teams.

Able to effectively use relevant material handling equipment (i.e forklifts).

Able to work in a Distribution center environment which includes exposure to work at varying heights; Occasional non-standard work hours or overtime as business requires.

Bonus Points:

Bilingual (Spanish and English)

Proficiency with Microsoft Office Suite

A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field

Experience with process improvements (Lean Six Sigma and/or Kaizen)

#