Medical Receptionist/Front Desk for Primary Care

Medical Receptionist

About Bluebird Kids Health

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with around-the-clock support. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.

Bluebird Kids Health is seeking a skilled and compassionate Medical Receptionist II with a patient and family-first mindset. The Medical Receptionist II will work alongside our mission-based clinical team, greeting patients warmly, creating a welcoming environment, ensuring that patients are checked in and out of visits appropriately, spearheading insurance verification tasks and workflows at the market level, and training new hire Medical Receptionists. The ideal candidate will have excellent communication skills, experience in a healthcare setting, and a genuine interest in working with children and their families.

Greet patients and visitors, answer phone calls, and schedule appointments.

Verifies forms are filled out completely using online registration systems. Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving the office.

Schedule patient appointments within operational standards and document appropriately.

Troubleshoot first-level insurance coverage and billing concerns with patients and families.

Assist receptionist colleagues and Site Supervisors throughout market practice locations with escalated insurance and billing questions.

In collaboration with Site Supervisor, train new hire receptionists, and facilitate re-training as appropriate.

Serve as the primary mentor and trainer for new reception team members, ensuring a welcoming and structured onboarding experience that reflects our practice values.

Own the development and delivery of training plans that build role-specific skills and confidence in new hires.

Assess and validate new employee competencies through observation, feedback, and structured performance checkpoints.

Collaborate with leadership to continuously improve training materials, workflows, and onboarding processes based on feedback and evolving best practices.

Monitor front desk buckets and work appointment ticklers to schedule/reschedule appointments.

Answer telephones in a warm, friendly manner.

Keep Reception and waiting area clean and sanitized per practice standards.

Education: High school diploma or equivalent

Experience: Medical front office and insurance verification experience (preferred)

Knowledge of medical terminology.

Proficient computer and EMR skills.

Excellent customer service

Excellent phone etiquette

of equipment.

Work Environment: Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.

A competitive compensation package with performance incentives.

• A collaborative and dynamic workplace with significant professional growth opportunities.
• Competitive medical, vision, and dental insurance products.
• Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
• Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone's contributions are valued.