Head of Programme Management

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of customers served. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

We are seeking a transportation‑electrification focused program manager to join the Customer Energy Solutions (CES) division. CES operates the nation’s longest-running municipal energy conservation initiative, and the Solutions Design & Management unit leads the design and management of this portfolio. The Senior Program Manager will lead our public charging program and manage transportation electrification programs across multiple customer sectors.

Manage transportation electrification programs across multiple customer sectors within the portfolio.

Apply program‑management tools to support stage‑gate decisions and ensure consistent design thinking and documentation.

Incorporate customer voice into program design through structured stakeholder engagement and leveraging internal resources.

Lead and align cross‑functional teams through program design, development, build‑out, launch, implementation, and other portfolio priorities.

Monitor and evaluate program performance, reporting on effectiveness and progress toward goals.

Manage ongoing program needs by identifying and implementing improvements that address gaps, risks, customer pain points, and operational challenges.

Select and manage external contracts, including developing scopes of work, establishing selection criteria, overseeing performance, verifying deliverables, and ensuring invoice accuracy.

Enable excellent customer experience by defining end user and service provider needs, researching program measures, tracking industry best practices, and identifying markets and channels.

Navigate and advocate for EV technologies in partnership with internal engineering teams and other stakeholders.

Support load management and DSM initiatives as part of the broader portfolio.

Requires three years of experience in planning and research related to land use, urban economics, human services, environmental issues, conservation; or other work directly related to city planning and development activities; and a baccalaureate degree in planning, urban design, environmental studies, public administration or related field (or a combination of education and/or experience and/or training which provides an equivalent background required to perform the work of the class).

Energy management expertise across efficiency, distributed generation, electrification, decarbonization, and load management.

Technical fluency in charging networks, grid connectivity, and demand‑side management strategies.

Experience with demand‑side management program tactics, design, procedures, guidelines, and rules.

Program and life cycle management proficiency with demonstrated success delivering complex initiatives employing strong planning, communication, and documentation.

Strategic program design including developing business cases, program plans, and decision‑support materials.

Cross‑functional and stakeholder leadership with the ability to influence outcomes and elevate customer voice.

Relationship‑building excellence across internal teams, consultants, trade allies, and community partners.

Experience working with the public to investigate and respond to customer concerns and experience.

Budget, portfolio, and vendor management including contracting and consultant oversight in the public sector.

Experience managing consultant teams to deliver work in a complete, cost‑effective, and timely manner.

Commitment to environmental and economic equity in program design and service delivery.

56.23-$65.54 per hour.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long‑term disability insurance for employees and their dependents.

Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, and those with diverse life experiences.

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