Housekeeping | Cleaning | Full-Time & Part-Time

Housekeeping Team Position
Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don't do this as individuals, but as a passionate team that cares about making a difference in our guests' lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Housekeeping Team is comprised of three main positions: Cabin Attendant, Inspectors, and Laundry Attendants. This team is responsible for cleaning, maintaining, and verifying the cleanliness of the park cabins, lodges, and other company-owned, private guest quarters and all accompanying linens. This is a seasonal, full-time or part-time position and reports to the Executive Housekeeper.
Cabin Attendant Duties & Responsibilities
Cabin Attendants are responsible for cleaning and maintaining the park cabins, lodges, and other company-owned, private guest quarters.

Safely maintain assigned housekeeping equipment and supplies
Ensure cabins are properly stocked and equipped
Remove trash and used linens from the guestrooms to prepare for the housekeeper to clean
Set climate control on approved temperature settings
Report maintenance issues discovered while cleaning
Record location and turn in lost and found items
Participate in other projects and activities as assigned
Housekeeping Inspector Duties & Responsibilities
Housekeeping Inspectors are responsible for regular inspections of cabins and lodges, and the verification of the cleanliness is at or above brand standards.

Inspect cabins, lodges, and any other company-owned, private guest quarters
Ensure cabins are properly stocked and equipped
Report maintenance issues or damages discovered while cleaning/inspecting; ensuring follow-through on the reported issues
Monitor temperature controls and appliances to ensure all are off or set to proper levels
Work with housekeepers to clean all guestrooms
Record location and turn in lost and found items
Safely maintain assigned housekeeping equipment and supplies
Participate in other projects and activities as assigned
Mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded; Reviews results of inspections with Cabin Attendants and Housekeepers; coaches and drives accountability and performance improvement
Uses reservation system to properly communicate room status; verifies stayovers, reports early check-outs, and communicates issues and discrepancies with the Guest Relations team.
Laundry Attendant Duties & Responsibilities
Laundry Attendants are responsible for all laundry and linens of the park; cleaning and verifying that cleanliness is at or above brand standards.

Collect & sort linen into appropriate groups for washing
Separate stained linen from other dirty linen and treat according to policy and procedures
Transporting substantially large loads (wet and dry) in terry carts to the laundering area
Load and unload washers, dryers, and fold linens to company standards
Monitor supplies to ensure the department is well-stocked and organized; reporting any shortages to the Manager for re-ordering
Clean appliances and equipment, observe and report maintenance issues discovered while cleaning
Track discarded linens and report to Executive Housekeeper for the replenishing of stock
Record location and turn in lost and found items
Participate in other projects and activities as assigned
May assist teammates in collecting and delivering soiled linens to the laundry room
May assist teammates with cleaning duties

Education/Training/Experience
Housekeeping experience preferred but not required
Qualifications/Requirements

Basic computer skills
Excellent communication, customer service, and problem-solving skills
Strong attention to detail, speed, and accuracy
Ability to multi-task and work in a fast-paced environment
Strong work ethic and a positive attitude
Required to work nights, weekends, and holidays
Work with minimal supervision
Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
Essential Physical Demands

Able to lift up to 50 lbs
Must be able to remain in a stationary position
Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
Able to manipulate fingers, hands, and arms to reach, carry, etc.
Constant exposure to outside weather conditions
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.