Retail Cashier / Customer Service - Part Time Weekends

Service Department Cashier

The Service Department Cashier courteously and efficiently manages all service and repair transactions for our valued customers. He or she receives and processes payments for services rendered or parts and materials purchased, explains vehicle service recommendations to customers, and completes estimates and invoices. The Service Department Cashier uses the appropriate software programs to record payment amounts and repair orders and to manage customer data, such as service history, parts purchased, and contact information. He or she may need to calculate materials charges, repair charges, and taxes and must understand various types of warranties.

Work Schedule (schedule is subject to change if necessary): Mondays 10 am - 7 pm, Tuesdays Off, Wednesdays 10 am - 7 pm, Thursdays Off, Fridays Off, Saturdays Rotating Saturdays at 7:30 am - 5:30 pm. The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. Automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

Addresses customer concerns and issues or escalates them as needed.

Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.

Ensures that all customer contact information is up-to-date and accurate.

Maintain confidentiality of company and customer information at all times.

Reconcile repair order which includes calculating the material (or shop supplies) charges applicable for each repair order, accurately calculate the total retail price for parts, fluids, material, or shop supplies, labor and taxes.

Collect the total retail charges from the customer in cash, check or authorized charge account.

Provide the customer with the proper change and/or receipts.

Properly documents charges purchases according to the company's policy.

Accumulate all repair orders and parts invoices closed during the business day to the business office daily.

Maintain the effective labor rate control forms as directed by management.

Control the keys associated with completed repair orders, return customer's keys to them when their bills are paid and direct customers where they may find their vehicle.

File repair orders as directed by service department management.

Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.

Must be able to work nights and weekends.

• Automotive Dealership experience a PLUS!
• Previous retail and/or customer service experience
• Point-of-sale (cash register) and credit or debit card processing skills.
• Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment.
• Knowledge of automotive servicing or repair highly desired.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Basic computer and Microsoft Office skills.