Head of Programme Management

Job Description Specialized Program Director Schedule: Monday–Friday, 9:00 AM–5:00 PM, with occasional weekend availability as needed
Position Overview The Specialized Program Director provides leadership and operational oversight of the children's residential program, while providing clinical support to adult residential services. This position ensures the delivery of high-quality, person-centered, trauma-informed, and evidence-based services while maintaining compliance with applicable regulations and organizational standards.
The Director provides leadership and support to the Children's Residential Coordinator, who supervises residential staff. The Director fosters a collaborative team environment and works closely with clinical, educational, case management, and administrative teams to ensure services align with individual goals and treatment plans.
The Director also provides clinical support to adult residential programs, including Positive Support Plans, monthly PCP requirements, and clinical supervision for LCSW staff, as applicable.
Provide overall leadership and day-to-day operational oversight of children's residential programs, ensuring safe, effective, and person-centered services.
Monitor program operations, staffing, client needs, and service delivery to ensure alignment with treatment plans and organizational standards.
Director may carry 1-2 residential homes at any given time.
Staff Supervision, Training & Development Supervise and support the Children's Residential Coordinator in the effective supervision, coaching, and development of residential staff.
Conduct regular weekly supervision, provide feedback, and support professional development.
Complete staff performance evaluations in collaboration with Human Resources.
Ensure staff receive appropriate training and are equipped to implement evidence-based interventions and individualized support strategies.
Address performance and team concerns proactively in collaboration with Human Resources and organizational leadership.
Program Operations & Strategic Planning
Lead strategic planning and continuous quality improvement initiatives.
Monitor program performance and identify opportunities to improve clinical outcomes, service delivery, staffing, and operations.
Oversee the Children's Residential Coordinator's management of required documentation, tracking logs, CPS reporting, safety drills, and facility maintenance.
Ensure effective communication and coordination among residential, clinical, educational, administrative, and case management teams.
Collaborate with schools and educational teams to support children's academic, behavioral, and developmental needs.
Support the implementation and review of evidence-based behavioral health practices and individualized interventions.
Adult Residential Clinical Support
Provide clinical consultation and support to adult residential programs.
Assist with the development, implementation, and review of Positive Support Plans.
Provide or support required clinical supervision for LCSW staff in accordance with Maine licensure and organizational requirements.
Collaborate with adult residential and case management teams to ensure continuity and quality of services.
Regulatory Compliance & Quality Assurance
Ensure compliance with applicable federal, state, and local regulations, licensing requirements, contractual obligations, and organizational policies.
Monitor documentation, service delivery, and program practices for compliance and quality.
Participate in audits, licensing reviews, quality assurance activities, and corrective action processes as needed.
Identify compliance risks and implement corrective measures in collaboration with organizational leadership.
Promote accountability, continuous improvement, and high-quality service delivery.
Successfully complete required physical intervention and safety training and participate in approved safety interventions or physical holds when necessary, consistent with organizational policies, training, and applicable regulations.
Master's degree in Social Work, Counseling, or a related field; LMSW-CC may be considered based on applicable clinical supervision requirements.
Demonstrated leadership experience in behavioral health, residential services, children's services, or a related human services setting.
Proven ability to supervise and develop staff, manage programs, and foster team cohesion.
Knowledge of documentation standards, quality assurance, and regulatory compliance.
Ability to manage multiple priorities, respond effectively to changing program needs, and make sound decisions in high-pressure situations.
Must be physically capable of performing the essential functions of the position, including successfully completing required physical intervention and safety training.
Medical, dental, and vision insurance.