Head of Client Support Services

As Service Deli Manager, you'll be assisting in leading the front-end deli team and overseeing the day-to-day running of the department, including cooking, food preparation, cleaning, checking supplies and rotating food stock while supervising the department’s staff to meet objectives for sales, margin, inventory control, labor, and customer service. the Service Deli Manager is also tasked with ensuring department cleanliness, price integrity, quality control, training, merchandising, and food safety. The Service Deli Manager ensures and always sets the example of company standards, whether it is cleanliness, organization, or food quality. This is a leadership position responsible for the development and operation of the team to support all factors in Service Deli operations. Food quality & food safety are critical factors in the success of the department.

Negotiate with suppliers for favorable prices, terms, quality, and delivery

Check the load against the invoice for proper billing

Inspect all products for quality and condition. Put load away in designated storage area, while maintaining proper rotation and cleanliness

Date all products to assist in proper rotation

Monitor/manage daily food waste

Assist with managing inventory rotation and product storage standards

sales floor and prep areas are swept and mopped daily

Perform daily cooler & sales floor temperature checks

Ensure freshness and quality through rotation of product throughout the department

Perform equipment checks to ensure department equipment is in working order, and report any issues to management

4) Merchandising:

Plan attractive prepared food displays, using color and texture to enhance.

Ensure food displays are replenished, rotated, and refreshed throughout the day

Attend meetings with other departments to plan promotions and storewide merchandising opportunities

Ensure building and maintaining of in-store displays, according to established standards for appearance, variety and ease of shopping and stocking.

Set preparation & stocking priorities for department staff to ensure cases are fully stocked and rotated for freshness. Stock items as needed.

Visit other stores for price comparisons, products, and merchandising ideas.

Establish standards for food preparation to meet quality, pricing, margin control, and customer service goals.

5) Customer Service:

Assist customers with questions in prompt friendly manner

Assist customers with special orders and oversee special orders system in the department to ensure customers receive their orders

Pass on relevant literature to staff for training and development purposes. Follow up in detail on all customer orders, requests, and staff assignments

Ensure department staff is aware of changes in policies and procedures affecting customers

Respond to department customer suggestions, comments & complaints in a reasonable manner

Always make our customers know that they are important and special, assist in any other department as needed

Answer & route phone calls

6) Supervision:

Assist in hiring qualified applicants following established policy

Directly manage the department’s schedules while following all company, state, and federal regulations

Ensure on-the-job training, conduct performance evaluations, and take disciplinary action as needed following established policies for all staff

Ensure cross-training of qualified team members to expand the operational efficiency of all shifts, including key positions within the department

Ensure on the job training for all staff

Take disciplinary actions as needed following established policy

Ensure on-the-job training

Ensure safety training meetings and maintain records.

Provide training, supervision, and support of the department in all areas

A thorough knowledge of our recipes and food preparation procedures to effectively manage the standards with bakery team members.

Actively manage, maintain, and enforce company safety policy, programs, and standards.

Improve team performance

Ensure and provide oversight to the department cleaning/sanitation program

Attend management meetings

Perform other tasks assigned by management

Perform Manager on Duty shifts as assigned

Assist other customers in all departments in prompt friendly courteous manner, referring them to other staff when necessary

Plan & participate in department inventories according to established policy

Maintain department logs, cleaning schedules, safety materials, and inventory documents

Review financial reports of the department and take corrective action as needed.

Attend management meetings

Perform other tasks assigned by management.

Perform Manager on Duty shifts as assigned.

Assist other customers in all departments, in prompt friendly courteous manger, referring them to other staff when necessary.

Plan & participate in department inventories according to established policy.

Maintain department logs, cleaning schedules, safety materials, and inventory documents.

Minimum 3 year experience in high volume food preparation or equivalent experience

Minimum 3 year experience in retail deli operations or equivalent experience

Minimum 2 year experience leadership role in the food industry

Advanced knowledge of Service Deli, Bakery, & Gourmet Cheese products and ability to reference customer questions

Ability to lead a team and set the expectation for a clean, organized, and efficient Service Deli department

Strong P&L and financial acumen understanding

Leadership experience in hiring, training, evaluating, and giving directions

Experience serving the public

Ability to project friendly, outgoing personality

Ability to read and interpret documents such as department manuals and reports

Willingness to work weekends

Evening/night work may be required

Occasional high stress when dealing with systems/customers/staff, working a flexible schedule to include a variety of shifts -- afternoons, nights, weekends, and holidays

Understand key business standards related to food, service, and cleanliness

Understand key business standards related to food, service, and cleanliness

Continuously interacting with customers and co-workers

Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects

Occasionally high stress when dealing with systems/customers/staff

Willingness to work weekends

Evening/night work may be required

Travel may be required

Ability to work a flexible schedule to include a variety of shifts -- afternoons, nights, weekends, and holidays

Perform other tasks assigned by management

Assist other customers in all departments, in prompt friendly courteous manger, referring them to other staff when necessary.

Maintain department logs, cleaning schedules, safety materials, and inventory documents

Participates in training activities to increase personal skill levels, and to improve overall department processes and customer service