Full-Time Relationship Banker

Job Description Join the American Bank team! We are a small, privately-owned Montana community bank that delivers high-quality experiences tailored to each individual and business. We empower our employees to work in the best interest of customers, give back to their communities, and maintain a healthy work-life balance. Position Status: Full-time, Non-exempt (hourly)

Job Summary: The Universal Banker is a resourceful, customer service-oriented person who handles many different complex banking products and services. People in this role must be able to troubleshoot computer banking systems, handle and solve banking problems, and use their resourcefulness to seek out quick guidance to ensure customer satisfaction.

Comprehensive Health Insurance (Medical, Dental, Vision)

• Company-Sponsored and Voluntary supplemental insurance options (Life, Disability, Accident, & more)
• Paid Time Off + 11 Paid Banking Holidays + Paid Volunteer Time Off
• Paid On-the-Job Training!
• Work alongside coworkers who are dedicated to building strong relationships and investing in the neighborhoods we proudly serve.
• Discounted banking products, and numerous other employee perks!

Interview customers who come into the bank seeking banking services. Prepares necessary documents. Follows up to ascertain that all documents are completed and returned and that customers are satisfied.
Handle accounts, including installment loans, checking, savings, certificates of deposit, individual retirement accounts, and other retail banking services. Services these accounts by making loans, opening new accounts, cross-selling services, resolving problems and so on.
Contact current bank customers to solicit new business in person, by mail or phone to meet specific goals as outlined for each personal banker to expand retail bank services. Is responsible for attaining established monthly and yearly loan and deposit goals.
Review overdrawn checking accounts daily for paying or returning checks or closing accounts. Contacts customers for disposition of accounts.
Resolve customer problems. Obtains information, research records and follows up on details to resolve the matter to the customer’s satisfaction.
Perform all account maintenance activities requested by customers and management.
Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and enter transactions into bank records via an on-line teller terminal
Cash checks and pay money from savings and checking accounts upon verification of signatures and customer account balances. Redeem cash items for deposit or cash. Provide information for customers regarding accounts and products upon proper verification.
Answer phone calls promptly, delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer caller experience.
Balance cash and negotiable items.
Maintain cash within established limits to reduce the bank’s exposure to loss.
Opening and processing night depository, ATM and /or cash dispensers.
Ability to portray a professional image and provide prompt and friendly quality service to all customers.
Ability to open, close and perform maintenance on all deposit account products.
Balancing cash within the designated guidelines.
Proficient and effective operation office equipment and bank systems including Microsoft Office and Jack Henry.

Required : High school diploma, GED, or equivalent diploma
Physical requirements include standing for long periods when providing customer service, sitting, walking and must be able to lift and carry 30 lbs. Receives detailed instructions and procedures to be followed to minimize the risk.
Monday through Friday, 8-hour shift with one hour lunch between the hours of 7:30 AM and 5:30 PM

Physical dexterity requirements include operating general office equipment such as telephone, computer, calculator, photocopier, and postage machine. Mental effort requirements include reading, writing, basic arithmetic, mathematics, visualizing conclusions, analyzing data, searching for solutions, creating methodologies, conducting research, and managing resources.
Physical requirements include standing for long periods when providing customer service, sitting, walking and must be able to lift and carry 30 lbs. Travel Requirements:
~ employees should agree to go to any other location requested by management, with the understanding that such temporary re-assignment will require the use of your personal vehicle. If requested to spend the entire day at a non-primary location, American Bank will pay for time spent traveling which is inclusive from the time an employee leaves home to the time returned to home. In addition, any time that one uses their personal vehicle, in such travel, American Bank will reimburse mileage at the current designated IRS mileage reimbursement rate.