Front Desk Receptionist 2ND and 3RD shift

We offer bonus incentive programs for all positions and a comprehensive benefits package to all eligible full-time team members! Front Desk Agent

JOB REQUIREMENTS: 90% of shift is standing and bending/kneeling. Proficient with computers and Microsoft Office. Will be required to work weekends and holidays and all shifts, as necessary.

ORGANIZATIONAL STRUCTURE: Front Desk Supervisor and/or Front Office Manager and/or Assistant General Manager. Accurately completes shift checklist and stays at front desk post throughout the entire shift.

• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and maintains accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all departmental functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank.
• Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the timeliest and most accurate method possible.
• Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
• Understands and ensures that the front desk needs to remain staffed even if the following shift is tardy or late.
• Provides assistance to other team members and departments.
• assist individuals with disabilities; Performs other duties as assigned, requested or deemed necessary by management.