Night Service Writer

Build the Future with Us — EquipmentShare is Hiring a Service Writer At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We’re hiring a Service Writer at our rental facility in Niagara Falls, NY, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction . Service Writers are responsible for scheduling rentals and maintaining customer service standards with customers.
Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (Write customer damage work orders, order parts and bill work orders
Assist the service manager to manage customer damage and internal work orders
Respond to inbound leads and guide customers through the EquipmentShare rental process
Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business
Promptly respond to and resolve customer inquiries, requests, complaints or other communications
Develop new sales strategies and techniques to increase our market share and improve our customer experience
We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you , and you drive us forward.
And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special .
Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (Full medical, dental, and vision coverage for full-time employees

• Generous PTO + paid holidays
• Tool and boot reimbursements (role dependent)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

You’re a great listener and care about solving your customer’s problems
You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
3–4 years of sales experience (equipment sales experience is a plus)
High School diploma or equivalent
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.