Client Service Rep, Call Center - Remote

Member Services Representative I
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Trillium believes that empowering others begins with supporting our team. Competitive benefits and work-from-home options for most positions
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
Trillium Health Resources has a career opening for a Member Services Representative I to join our team! The Member Services Representative I provides front-line customer support to members, providers, and stakeholders by answering inquiries and connecting callers to appropriate resources. The role ensures accurate, timely information exchange and a positive service experience through consistent execution of call center processes. This role contributes to reliable service delivery by documenting interactions and following established service standards.
Respond to high-volume inbound calls, addressing routine inquiries related to benefits, services, and provider access.
Provide accurate information to help members understand available services and make informed decisions.
Resolve routine issues and complaints within defined guidelines to support timely service resolution.
Document call details, inquiries, and outcomes accurately and within established time frames.
flexible work schedules with some roles with management approval.

• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan)
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

High School Diploma or GED.
Minimum one (1) year of call center, member services or customer service experience; Must be able to travel within catchment as required.
One (1) year of work experience in mental health, substance abuse, and developmental disabilities.

Deadline for Application: To be considered, submit your application and resume through our ADP Career Center. Employer name, dates of service (month/year), average hours worked per week, and essential job duties
Education details (degree type, date awarded, institution, field of study)
You'll be notified by HR regarding your application status as appropriate. Join our Talent Community through ADP to stay informed about future opportunities.