Nights & Weekends Customer Service Team Member

The Crew Member demonstrates Andy’s Standard of Excellence in preparation of quality treats in a clean, safe, and efficient manner so that customers can have an excellent experience.

Operates custard machines and ensures high quality product is produced

Ensures all custard/food items are prepared according to Andy’s standards of quality, consistency, and timeliness

Completes designated Food Safety and Training programs as prescribed

Crew:

Performs cleaning duties, including but not limited to: sweeping, mopping, and washing dishes using approved cleaning products to keep equipment and facilities sanitary

Follow and reinforce Andy’s operational policies and procedures

Follow and reinforce Andy’s Dress Code and Personal Appearance Policy

Customer:

Deliver legendary customer service to all customers by using a “customer comes first” attitude

Efficiently accepts orders, creates treats with accuracy, serves treat(s) to customers

Handles transaction for customer and accepts payment or makes change if needed

Must be able to work late nights (as late as 1am), weekends, as well as some holidays

Can manage cash according to cash handling and banking policies

Andy's Frozen Custard has always been fanatical about custard and has served it with pride since March 19, 1986. Their fanaticism for a supreme product and unmatched customer service never wavered. Andy and Dana were always striving to expand and improve Andy’s Frozen Custard, they have taken the brand to new heights, with locations throughout Missouri, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Kansas, Kentucky, Louisiana, North Carolina, Oklahoma, South Carolina, Tennessee, and Texas.

These shops offer customers near and far, from the original Osage Beach roots, a slice of hometown Americana, where it’s fun to be a kid for a while. John and Carol's philosophy was always, "If you are in the service business, you have to hire people that have a strong desire to serve. Pay them above average, train them well, and demand nothing but the best."

John, Carol, Andy, and Dana have been able to make Andy's Frozen Custard the largest dessert-only franchise in the world! Andy’s Frozen Custard is a quick-service frozen dessert business. We are a freestanding restaurant, with drive through and walk-up service windows. Andy’s has a wide variety of treats, from simple vanilla or chocolate cones, to seasonal favorites like our Pumpkin Pie Concretes and Strawberry Shortcake Sundaes.

Andy’s Frozen Custard focuses on three main things: product quality, customer service, and community involvement. It is this commitment to quality that allows us to be confident in saying that Andy's makes the best frozen treat in the entire world!

Perhaps first sold as a carnival treat, frozen custard could be found in resort communities along the east coast of the United States.

After commercial freezers became more widely available, families started custard stands that turned into local landmarks. The store is still in operation, making it the oldest continuously operating custard stand. Creamier than regular ice cream, frozen custard contains more butterfat, and is churned slowly. Frozen custard is rarely packaged for store shelves, but instead made fresh hourly, and served immediately to maintain its luxurious creaminess.

Andy’s heats our patios for those winter months, well-lit for those dark nights, and beautifully landscaped for any season.

We have a flight of seasonal treats that run throughout the year to give you a unique experience, regardless of time of year! Our summer treats feature Peaches and Key Lime Pie. The headlining fall special is our famous Pumpkin Pie, and winter brings Apple Pie, Candy Cane, Andy Nog and our freshly baked chocolate chip Cookie Casanova to the menu.

We always have our favorite treats on the menu, like our Straw-Ana Sundae, our Ozark Turtle, our Triple Chocolate Concrete, and our James Brown Funky Jackhammer. Some of our specialty pints and quart flavors include: chocolate chip cookie dough, mint chocolate chip, and butter pecan!

Andy’s number one focus is product quality. The custard is always served within one hour after it is made.

We roast our nuts fresh every week in downtown Chicago and shipped the next day to our stores.