Customer Service Representative - Parts Counter Sales

Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Shift: Monday - Friday 8:30am - 5:00pm

We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will not only possess a strong technical understanding of diesel engines but will also embrace and promote our core values in every customer interaction. As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment. With a dedication to honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship, you will contribute to our mission of providing top-notch service to our customers.

Accurately process parts orders, ensuring the correct parts are selected and available for customers while adhering to delivery timelines.

Collaborate with the warehouse team to manage inventory levels, showcasing a commitment to fulfilling customer needs promptly and efficiently.

Locate and secure parts from various vendors for shop jobs, demonstrating a proactive approach to honoring commitments and fulfilling customer orders.

Keep customers informed on the status of special orders and backorder parts.

Greet and assist customers at the parts counter, providing friendly and knowledgeable service to create positive interactions.

Utilize strong product knowledge to guide customers in selecting the right parts for their needs, ensuring a positive and satisfactory experience.

Provide technical assistance to customers, including assisting service technicians with acquiring parts.

Handle customer returns.

Stay updated on new diesel technologies and industry advancements to provide customers with accurate and relevant information.

Embrace a commitment to lifelong learning by seeking out opportunities for professional development and training.

Generate reports on parts sales and inventory levels, identifying opportunities for process improvement and innovation.

Collaborate with the sales team to promote additional products and services, embodying a pioneering spirit in business development.

Maintain accurate and organized records of parts transactions, including sales orders and customer information, demonstrating good stewardship of company resources.

Build and maintain strong relationships with customers, dealers, and suppliers, reflecting our value of demonstrating good stewardship in all interactions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Customer Service

Previous customer service experience

• 3 years of Automotive or truck parts related experience
• Understands and can identify common commodity parts
• Able to order and check-in parts orders
• Intermediate Computer skills
• Frequent: Sit, stand, use a phone, personal computer, copier, and printer/scanners.

Medical - PPO and HDHP options

Flexible Spending Account (FSA)

Health Savings Account (HSA) with company match

Dental Insurance

Group Term Life Insurance (company paid)

Short and Long-Term Disability (company paid)

Paid Holidays

• Bereavement/Funeral
• 401(k) Retirement Plan with company match
• Shift Differential Program
• Employee Assistance Program (EAP)

Training: In-House, Instructor-Led, and Online

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.