Head of Product and Production

Traversal is the AI Site Reliability Engineer (AI SRE) for the enterprise.

Production complexity was already outpacing what engineering teams could manage manually, and AI-generated code is accelerating that gap. Traversal is built for that challenge, autonomously understanding and reasoning across even the largest, most complex production environments to diagnose, fix, and prevent incidents. Our mission is to free engineers from endless firefighting and give them more time to focus on creative, high-impact work.

Our roots remain deeply embedded in AI research, and we’ve brought together researchers from institutions including MIT, Harvard, Berkeley, Columbia, and Cornell with world-class technical staff and operators from companies like Google, Meta, Datadog, ServiceNow, and Citadel Securities to take on one of the hardest problems for AI to solve. Traversal is backed by Sequoia Capital, Kleiner Perkins, Hanabi, NFDG, and American Express Ventures.

Traversal is building a superintelligent AI SRE: always-on AI employees, used daily by hundreds of engineers at the world’s largest companies during their highest-pressure moments. As a Product Manager at Traversal, you’ll build the product on top of them: how the agent behaves, what it does, how it communicates, when it should act, and the user interfaces / product experiences built around it.

The agent lives in a web app and across headless surfaces: agents in Slack and Microsoft Teams, an MCP that works with coding agents like Claude Code and Cursor, and an API engineers build workflows around. You’ll help set the roadmap and the way we work as the company scales through rapid growth. Partner closely with customers, engineers, and AI researchers to define product strategy and roadmap, leading discovery with SREs, platform engineers, and incident responders at some of the world’s largest enterprises

Build the product layer on top of the core AI agents our research and engineering teams build, thinking holistically across the web app and headless surfaces (Slack, Microsoft Teams, MCP, and API, where the user is often another agent).

Own the features that make the product enterprise-ready, like fine-grained access control and RBAC

Sequence rollouts: find the MVP: the smallest feature set that tests a hypothesis, shipped on the most minimal surface (headless, Slack, or UI), tested with beta users, then expanded over time

Work with forward-deployed engineers during customer POVs to turn gaps into shipped features, fast

5+ years of combined work experience across product management, engineering, or similar role, including at least 2 years as a PM

deep intuition for how LLMs and agents work, including when to add structure and when to let the agent be free; intuition for personal and multi-agent experiences, and a sense of where agents are going next

and clear customer comms

You build and ship things yourself, bring prototypes (not just PRDs) to product reviews, ship and iterate fast, and create structure where there isn’t any

Exceptional with customers: credible with senior engineers at large enterprises

Hands‑on experience building a product that is itself an AI agent (a strong plus)

Side projects you’ve built with AI

1-2+ years in a software engineering or SRE role

Experience helping a company go from less structured to more structured

Experience with data-heavy or enterprise SaaS products

You’ll work alongside people who challenge you to grow, learn constantly, and help define a new category of infrastructure software. We offer competitive salary and equity packages, health insurance, fertility benefits, a great tech setup stipend and flexible time off. Plus in-office snacks, team happy hours and outings, an annual company offsite, and plenty of built in time to collaborate across teams.

Traversal is fully in-office, 5 days a week, based in New York near Madison Square Park. We have a collaborative, hard‑working culture and are energized by building the future of AI‑powered software maintenance.

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