Help Desk Support/Technical Support - Remote

Help Desk Technician
Location: Peoria, IL Employment Type: Full-Time Salary Range: $36,000 – $50,000 per year, based on experience and qualifications
IT360, Inc. is seeking a motivated Help Desk Technician to join our support team. This Tier 1 technical role is responsible for handling first-level service requests for our managed services clients. You'll troubleshoot and resolve a wide range of issues involving desktops, applications, printers, basic networking, and end-user support — while collaborating with Tier 2 and Tier 3 engineers as needed.
Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications
Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
Respond to alerts from remote monitoring tools and take appropriate action via service tickets
Document all work performed and maintain detailed records in the PSA/ticketing system
Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
Accurately track time, tasks, and expenses within ticketing platform
1+ years of experience in IT support or technical customer service

• Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
• Knowledge of remote access tools, printers, and basic networking concepts
• CompTIA A+, Network+, or Microsoft Fundamentals certification

• Health insurance allowance up to $500/month
• Employer-paid group life insurance policy valued at $100,000
• 4% employer match on retirement savings plan
• High-speed internet reimbursement up to $40/month
• $40/month cellular phone allowance
• 8 paid holidays annually
• 5 days/year to start, increasing to 10 days/year after 3 years of service
• Apply today and become part of a team that delivers reliable IT solutions with a personal touch.