Full Time - Client Services Rep

Client Relations Specialist

iWorQ system in Logan, Utah is looking for a Client Relations Specialist to join our team. This role is essential to customer satisfaction and retention. You'll support government clients by answering questions, configuring software, hosting virtual trainings, and resolving issues. If you enjoy helping people, learning new software, and building strong client relationships, we'd love to hear from you. iWorQ is a fast-growing Software as a Service (SaaS) company that supports municipal government agencies across the U.With more than 2,000 customers and a best-in-class Net Promoter Score (NPS) of 82+, we are known for our dedication to customer success and long-term relationships.

Provide technical support for iWorQ's government software via phone and email

Answer client questions and make account updates as needed

Host virtual trainings for new and existing customers

Track, troubleshoot, and follow up on customer issues and bugs

Import and assist with customer data requests

Performance Expectations:

Lead 2 virtual client trainings per week

Continue learning iWorQ applications and supporting team goals

Bachelor's degree in Communications, Business, or a related field (preferred)

Previous phone-based or virtual customer service experience

Comfortable learning and working with new software

Proficiency in Microsoft Office

Monday-Friday | 8AM-5PM

On-site

Stable, full-time schedule with no nights or weekends

In-office collaboration in Logan, Utah

Opportunity to build meaningful relationships with customers

Work with the best customers in local government

Insurance Benefits: Health | Dental | Vision

Life and Accidental Insurance

Paid Holidays

Today, we provide over 20 highly configurable applications that help municipalities manage permitting, planning, code enforcement, work orders, inspections, fleet tracking, and more, all securely hosted on AWS GovCloud. Our commitment to customer success is reflected in our world-class NPS score of 80+. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.