Front Desk Receptionist/Customer Service Full Time

Description RECEPTIONIST CLOSES ON SEPTEMBER 22, 2026 AT 5:00 PM MST

REPORTS TO : Assistant to the Fire Chief

DIVISION : Executive

FLSA CLASSIFICATION: Non-exempt

SALARY GRADE: 10

SALARY RANGE : $51,039 - $61,151

SMFR is accepting internal and external applications for Receptionist. The ideal candidate will have work experience in the fire service, strong work ethic, and exceptional customer service skills.

GENERAL POSITION SUMMARY

The Receptionist serves as a professional and welcoming representative of South Metro Fire Rescue and is often the first point of contact for employees, Board of Directors, community members, visitors, vendors, and other stakeholders. This customer-service focused position provides exceptional service while performing a variety of reception, administrative, and organizational support functions that contribute to the District’s goals and objectives.

The Receptionist is expected to consistently demonstrate professionalism, courtesy, discretion, and a commitment to delivering a positive experience that reflects the values and reputation of South Metro Fire Rescue.

ESSENTIAL DUTIES AND RESPONSIBILITIES (The following statements are illustrative of the duties and responsibilities of the position and do not list every duty that may be required of the employee for this position. The District retains the right to change the duties and responsibilities of the position at any time without notice.)

Customer Service Serves as the primary point of contact for internal and external customers; answers and manages phones calls and inquiries; directs calls to appropriate divisions and personnel.

Greets and welcomes visitors in a professional and courteous manner; directs visitors to the appropriate division or person; issues security badges to visitors and contractors.

Responds to inquiries; provides general information regarding SMFR functions and programs.

Administrative Duties Provides professional front-office, receptionist, and administrative support to all divisions of the District, functioning as a key organizational resource and primary point of contact for employees, visitors, vendors, and the public.

Provides direct administrative support to the Assistant to the Fire Chief, including meeting preparation, scheduling, correspondence, document management, and coordination of District-wide administrative activities.

Distributes mail and deliveries; receives, sorts, and distributes mail, packages, and other deliveries.

Coordinates pool car reservations.

Assists with coordination of various events, secures rooms/locations; prepares invitations or notices for events; provides logistical support for event including meeting materials, presentations, refreshments, set up and take down, etc.

Maintains lobby equipment, the headquarters kitchen, office supplies, and beverage station.

Maintains appropriate supply levels for the Mineral HQ copier stations.

Maintains the phone directory in PowerDMS.

Composes letters, purchase orders, and reports which may also include data entry, printing/scanning projects, and subject-matter research.

Schedules station visits/engine tours, ride-alongs and parades, and other department events as needed.

Assists with fulfilling open records requests.

Orders business cards for employees.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS Minimum of a High school Diploma or equivalent GED.

One (1) year of responsible customer service or receptionist experience with public contact is required.

Must obtain CPR certification within one (1) year of hire.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES Ability to demonstrate strong customer service orientation.

Ability to establish and maintain effective working relationships with other SMFR employees, the public, and community organizations.

Ability to provide clear concise verbal and or written instructions to other employees and supervisors.

Ability to prepare clear, concise, and accurate reports, correspondence, and other written materials.

Ability to work independently and set priorities.

Ability to interact well with a diverse population with outstanding interpersonal and communication skills.

Knowledge of current versions of SMFR's hardware and software applications, including telecommunications, word processing programs, office equipment, copiers, and audio/visual devices.

SUPERVISION RECEIVED Works under the general supervision of the Assistant to the Fire Chief.

SUPERVISION EXERCISED None.

EQUIPMENT AND SYSTEMS Requires frequent use of personal computer, including various software packages, database and spreadsheet programs, telephones, mobile computers, copy machines, cameras, and other general office equipment.

PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly in a sedentary position. The employee may also be required to perform climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Requires nimbleness of hands for typing and writing. May be required to lift up to 25 pounds.

WORK ENVIRONMENT AND GENERAL INFORMATION While performing the duties of this job, the employee primarily works in a climate-controlled office environment.

The noise level in the work environment is usually moderate.

BENEFITS South Metro Fire Rescue’s compensation philosophy is designed to attract and retain highly skilled and motivated employees. In turn, SMFR’s compensation is more than base pay. All regular full-time SMFR employees enjoy a total compensation package including base wages, leave accruals, medical, dental, vision and life insurance employer-paid premiums, Retiree Health Savings, Death & Disability, and employer-paid pension contributions as well as positive work culture including a robust Fitness, Wellness and Rehabilitation Program, educational opportunities and support, job security and other positive non-monetary values which are intended to collectively position SMFR as an employer of choice in its geographic area. SMFR recognizes that being an employer of choice has different meanings to different people depending on what elements a person highly values. Overall, SMFR's goal is to be a great place to work.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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