Overnight Emergency Veterinary Client Service Rep (CARE)

Veterinary Client Service Representative

Sherwood South Animal Hospital & Emergency Center is hiring an experienced, Client Service Representative to join our incredible team! At Sherwood South Animal Hospital Emergency & Critical Care, we offer primary, emergency, urgent care, boarding, bathing, and dentistry for dogs and cats in the greater Baton Rouge area including east and west Baton Rouge Parish, Zachary, Denham Springs, Central, and Prairieville. Whether you're here for an emergency, to visit your veterinarian for a wellness check or preventative medicine or are dropping our pet off for our comfortable luxury boarding resort or pet spa, know you'll experience the Sherwood South Animal Hospital difference we provide for pet owners in the Baton Rouge area. As a Client Service Representative (CSR), you'll play an important role in pets' lives by providing care for our precious patients, while coordinating and representing all facets of client services. They must be efficient in handling difficult situations and skilled at basic accounting and cash handling.

Customer service experience and 1 year experience in veterinary medicine are highly preferred

Knowledge of veterinary triage highly preferred

Great communication skills - Team oriented with an ability to collaborate and support each other

Must be able to work rotating weekends and certain holidays

Open availability, including nights, weekends, and holidays

Help strengthen relationships with our clients by greeting them and their pet! Help new client's complete registration and notify them of expected wait times.

Educate clients and answer non-medical inquiries

Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.

Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.

Maintains front desk, reception area, waiting areas, and exam rooms in a neat and clean manner.

Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.

Be willing to guide, mentor, and support fellow team members.

Our vast, diverse, and free library of continuing education courses - ThriveU

Live, virtual interactive workshops to develop valuable leadership skills

A program to designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare. Benefits our care in action We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Top quality medical, dental, and vision insurance plus health savings account and flexible spending account

• Generously subsidized backup and ongoing care support for children, adults, and pets
• Continuing education and development support through our library of free CE courses

About Thrive Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets' primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet's life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence. Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Service delivering exceptional service

Empathy leading with care

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.