HVAC Service Dispatcher - Full Time

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Regular Full Time Clerical Farmingdale, NY, US

Americold Refrigeration Consultants, operating as a Tech24 Company, is a leading provider of commercial and refrigeration service across all five boroughs of New York City, Long Island, New Jersey, and the Washington, DC metro area. The team specializes exclusively in emergency service, maintenance, and installation, supporting critical environments where temperature control is essential to operations and food preservation.Their technicians are experienced in diagnosing, maintaining, and repairing complex refrigeration systems, ensuring reliability, compliance, and operational continuity for their customers.

The Dispatcher is the central hub of communication between the Customer and Technician. The position will require you to answer phone calls, and then communicate effectively with the necessary Technicians in response to the request. ensuring prompt, courteous, and efficient service to all Customers. Calls customers with appointment times.

Provides the highest level of service to the Customer.

Professionally communicates the service needed to Customers and Technicians.

Quickly and efficiently learns the dispatch software in the Company’s business system.

Provides positive interactions with our Technicians and the administrative staff.

Provides back up when the Branch Manager is out of the office.

High school diploma/GED or the equivalent.

Previous dispatching experience in the HVAC and/or food service industry is a plus.

Must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision.

Weekly Pay - Reliable pay, every week

Fully Equipped for Success - Company computer and equipment provided

Work-Life Balance - Generous paid time off, paid holidays, and your birthday off

Comprehensive Benefits - Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)

Company-Paid Protection - Long-term disability and basic life insurance at no cost to you

Retirement Planning Made Easy - 401(k) with company match and immediate vesting

Employee Assistance Program (EAP) - Free, confidential counseling and support for you and your family, including financial and legal resources

The advertised pay range for this position is $28-$35 per hour. Candidates with stronger mechanical experience, electrical troubleshooting ability, or prior equipment repair experience may be considered at the higher end of the range.

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