Head of Health Care Operations

Job Description Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. As the Operations Supervisor , you will help oversee the daily operations of our pharmacy fulfillment team. This role is responsible for managing a team of pharmacy technicians, providing hands-on leadership through training, coaching, and performance oversight to ensure consistent adherence to operational standards and procedures.

You will support the accurate and timely fulfillment of prescription and non-prescription medications, while fostering a work culture centered on quality, safety, and efficiency. A key aspect of this role includes working directly with pharmacy automation equipment to streamline fulfillment operations and ensure optimal system performance. With a mindset rooted in continuous improvement, you will collaborate with pharmacy leadership to identify and implement enhancements to workflows and systems. The Operations Supervisor also plays a key role in compliance adherence and maintaining readiness for inspections. This position is essential to the success of our fulfillment operation and to delivering a seamless, high-quality experience for our patients.

This hire is for a full time role.
Lead and mentor a team of pharmacy technicians by providing hands-on coaching, real-time feedback, and performance support to foster a high-performing team culture
Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellence
Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity
Ensure pharmacy fulfillment workflows—including picking, packing, and shipping—are executed accurately, efficiently, and in accordance with established timelines
Act as the primary point of contact for daily operational issues on the floor, escalating concerns to pharmacy leadership as appropriate
Collaborate closely with pharmacists and cross-functional teams including operations, care, and product to resolve order and shipping issues promptly
Operate and troubleshoot pharmacy automation equipment, ensuring it functions properly to support order volume
Monitor quality, safety, and regulatory compliance throughout the fulfillment process, and drive adherence to all applicable standards and procedures
Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements
Maintain a clean, organized, and inspection-ready workspace aligned with company policies and regulatory expectations
Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands
High school diploma or equivalent required
Minimum of 2 years of people management experience in an operations, fulfillment, manufacturing, warehouse, retail, or other high-volume environment, including experience conducting performance evaluations, coaching employees, and managing daily performance within the operation
Proven leadership skills with the ability to motivate, guide, and support a team in a fast-paced fulfillment environment
Excellent organizational skills and a sharp attention to detail to ensure order accuracy and compliance
Comfort working with pharmacy automation equipment and technology-driven workflows
While we strive to maintain consistent schedules, flexibility is required, as your scheduled workdays may occasionally shift to help cover holidays, team PTO, or other staffing needs
Please note that shift structures may be adjusted in the future based on evolving business needs
Full medical, dental, and vision insurance + OneMedical membership

• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $56,500 to $65,000, in addition to a competitive equity and benefits package (as applicable). As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at View email address on us.fitly.work.

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