Network Support / IT
Software Technology Inc
Job Title Contract is renewable during the beginning of fiscal year.
Work Location: Tennessee Department of Transportation Transportation Management Center, Bldg R - Region 3 6603 Centennial Blvd. Nashville, TN 37243
Must be able to lift at least 50 pounds. IT Call Center Experience preferred People/Customer Service skills required Printer Administration and Troubleshooting - Server Print Queue, and local Queues
Active Directory Management - Able to navigate Different OUs - Able to look up attributes - Able to reset password and unlock accounts.
iOS Management, Support, and Deployment - Setting up new iphones/ipads - Resetting iTunes accounts - Resetting network settings - Backup/Restore device data
Video Conferencing - Cisco WebEx - MS Teams - Cisco Presence video solutions
Network troubleshooting - Internal vs external - VPN - LTE - Wifi
Application Troubleshooting - Account permission - Compatibility settings - Browser vs installed
Technical proficiency and troubleshooting of Office 365 (Outlook, Excel, Word, etc.) Remote support - MSRA - RDP - TEAMs - Webex
Hardware Deployment
ServiceNow - Ticket management - Ticket assignment
Location Requirements: Candidate must be local. - No preference
Additional Location Details (City, State) : - Region 3 - Contract is renewable every fiscal year
Candidate Location (city,state) - Region 3
Onboarding Requirements to Complete Upon Acceptance Minimum Verification Requirements - Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency. TN Standard Background Check Baseline background check Global Monitor Check US Criminal Record Locator w/ Alias Federal Criminal History (7 years) County Criminal History (7 years) National Sex Offender Registry
Onboarding Documents and Information: - Please follow this link and fill out documents for relevant MHSAS location: Software Technology Inc
Vacancy posted 4 days ago
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