Barista/Guest Services

Barista PositionBenefits of working at Nisqually Red Wind CasinoFREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)FREE Short-Term Disability, Life and Accident InsuranceFREE Meal during shiftFREE gaming license renewalsFREE uniform dry cleaning services$1 per hour shift differentialPaid Time Off & Paid HolidaysFloating holidays401(K) Retirement Program (match up to 4%)Tuition ReimbursementHealth & Wellbeing ReimbursementsTeam Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)Team Member Awards and Incentives (perfect attendance awards and yearly service awards)Flex spending and Dependent care spendingCareer advancement opportunitiesPeriodic Team Member contests and giveawaysTeam Member dining and gift shop discountsPosition Objective: Handle guest inquiries, concerns, and complaints with professionalism. Resolving issues to the satisfaction of the guest and management. Accurately handle cash, credit card transactions, and other forms of payment. Maintain accurate cash register balances and ensure proper accounting of all transactions while always maintaining our core values.To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.We are seeking enthusiastic, guest-focused Baristas to join our team. As a Barista, you will create the Nisqually Grounds Experience for our guests by providing prompt service, quality beverages and products, and maintaining a clean and comfortable environment. The ideal candidate will be passionate about guest service, have excellent guest service skills, and be able to thrive in a fast-paced, team-oriented setting.QualificationsRequired Skills and Knowledge:6 months guest service experienceAbility to effectively communicate.Excellent written communication skillsAbility to obtain a Food Handlers PermitPass NRWC pre-employment testing.Preferred Skills and Knowledge:1 year guest service experience in the Hospitality Industry3 months experience with a P.O.S. (Point of Sale) System6-months Barista experiencePhysical Requirements:Must be able to stand and/or walk for long periods of time and move from area to area in the kitchen.Collaborate with team members to ensure smooth and efficient operations.If applicable delivers food orders promptlyProvide excellent guest service, resolving any customer complaints or concerns in a professional manner.Prepare and serve a variety of coffees and beverages according to the Nisqually Grounds recipes and standards.Assist with food preparation, including to but no limited to heating and serving pre- made food items.Ensure strict food storage procedures are followed to prevent spoilage and contamination.Protect establishment and patrons by adhering to all sanitation and safety control policies.Stock grab and go display cases utilizing FIFO (First in- First out)Clean tables after guests have left.Accurately reconcile cash drawersPerform other duties as assigned.