Head of Account Services

Director of Account Services
Title: Director, Account Services
Reports to: EVP – Global Partnerships
Voted as one of The Washington Post’s Top Workplaces, we are an independent full-service experiential marketing agency that connects brands to the consumers they need to reach through customized, personal engagement. With our main office in the Washington D.C. metro area, we work with a roster of incredible brands including Capital One, Coca-Cola, In-N-Out, Marriott Bonvoy, Meta, Niantic, Nike, Santander Bank, and Virginia Lottery. The company's policies and culture prioritize diversity at all levels and ensure fair treatment based on merit and potential rather than protected classifications factors (such as age, race, gender, religion). This deliberate and intentional effort is highlighted and supported, with continual accountability placed on appropriate parties to ensure forward momentum by the RedPeg Employee Resource Groups (ERGs), specifically Equally (LGBTQI+ Community and Allies), Parents of RedPeg, ROC (RedPegsters of Color), and WOR (Women of RedPeg). They help us educate, celebrate, and facilitate meaningful action throughout our organization and in our local communities.
As a Director of Account Services at RedPeg, you'll be a growth-minded account leader responsible for driving revenue across the agency while leading the teams that deliver the work. That means both organic expansion within our existing client relationships and net new business that brings fresh brands into the RedPeg roster. At the same time, you'll mentor and lead the Senior Managers, Managers, and Coordinators around you, and work shoulder-to-shoulder with Production, Creative, and Talent to bring it all to life. Your ability to grow accounts, win new business, lead a strong team, and protect profitability is what will make you successful here.
Drive account growth across the agency, owning both organic expansion of existing clients and net new business development.
Identify, pursue, and close organic growth opportunities within current accounts, turning single programs into long-term, multi-program partnerships.
Source and win net new clients, expanding the agency's roster and footprint.
Develop and implement account strategies that drive long-term client growth, retention, and revenue.
Serve as the account and/or program lead for high-profile, complex client programs, ensuring success, profitability, and client satisfaction.
Build and approve account and program budgets and SOWs; ensure timely, accurate billing and own profitability against BvAs.
Serve as a key day-to-day client partner, handling proactive communications and challenging conversations with a calm, solutions-focused approach.
Mentor and manage Senior Managers, Managers, and Coordinators, fostering team development; capable of onboarding and training junior staff up through the Senior Manager level.
Partner closely with Production, Creative, and Talent to deliver the work you sell, flawlessly and on strategy.
Represent RedPeg as a senior leader in client meetings, industry events, and networking opportunities.
Travel as required to pursue growth opportunities and oversee client engagements.
Bachelor's degree in Marketing, Communications, Business Administration, or a related field.

• 7–9+ years of relevant marketing, event, or sponsorship experience, with agency experience preferred.
• A demonstrated track record of growing accounts and winning new business, both organically and net new, with real revenue to point to.
• Demonstrated ability to manage multiple client accounts and drive strategic growth.
• Experience working with national and multinational brands, ideally on high-profile or global programs.
• Proven experience in budget management and financial accountability, including multi-million-dollar programs.
• Advanced computer skills and proficiency with Microsoft 365 (Outlook, Teams, SharePoint, Word, Excel, PowerPoint), Google Workspace, and Keynote.
• Willingness to travel to oversee program activations and client engagements as needed

P ioneering Spirit – We don’t follow maps—we draw them. R eal Connections – We value creatively driven experiences that connect brands and audiences in real and powerful ways.
It is the policy of RedPeg to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedPeg will provide reasonable accommodations for qualified individuals with disabilities.

It is the policy of RedPeg to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedPeg will provide reasonable accommodations for qualified individuals with disabilities.