Service Hospitality Hostess

Host/Hostess

Liberty Senior Living is currently seeking an experienced:

Coordinates phone, email, and paper communication regarding reservations, special requests, and cancellations. The host works closely with the servers and dining room leaders to ensure that the flow of service does not exceed the capacity of the service teams. Utilizes effective communication to ensure that guests feel welcomed and updated regarding the timeliness of their table assignments. Works closely with the table maps for the dining venues to ensure an 18/1 guest to server ratio is met. Communicates and distributes workflow to servers using tact and professionalism. Champions and follows good sequence of service methods by demonstrating hospitality over service. Demonstrates a neat and presentable appearance, observing Liberty dress code. Hosts will assist with bussing, serving, and running food when patron volume warrants.

Assists servers with setting/clearing tables and arrangement of tables and seating. Ensures flatware, napkins, and/or placemats and linens are neat and clean. Ensures cleanliness and condition of all china and flatware (Must be free of water spots, coffee cups should be free of coffee stains). Assist tenants who need help in selecting their meals if needed. Responsible for proper cleaning of the dining room and serving area between meals and at the end of shift. Follow proper sanitation schedules. Responsible for preparation/plating of food items, such as, salads, soups, desserts and hot/cold beverages. Keep all supplies stocked in serving area. Responsible for rotating menus, guest charge tickets, resident declining dollar, point of sale and room service forms. Assist in dish and utensil washing and cleaning including gathering soiled items from cart, trays and dining areas, placing clean items in proper storage areas. Assists in cleaning tables and chairs, vacuuming dining areas, sweeping and mopping kitchen floor areas. Perform all daily tasks in accordance with the established sanitary, safety, and infection control policies and procedures. May assist with special events/ activities held at Liberty Senior Living. Review and promptly report to Dining supervisors all guests' complaints and grievances. Maintains good relationships with the tenants and guests.

Creates a positive dining experience for customers that promotes their independence, choice and overall well-being. Encourages participation in the dining program, and meal activities. Solicits feedback by interacting with customers in the food venues. Conveys feedback and makes recommendations, regarding food quality and customer satisfaction to the Executive Chef.

The Host/Hostess actively participates and implements quality performance in all aspects of job responsibilities and functions. This includes all interactions with residents, staff and guests. He/She participates in and promotes teamwork. He/she seeks, recommends and/or implements new methods and means of providing quality service and continuous improvement. He/she participates in continuing educational opportunities as appropriate.

The host/hostess looks for and reports any items in need of repair to the Dining supervisors. He/She uses applicable infection control procedures. In the event of a fire or emergency, he/she assists with the tenant evacuations. He/She may assist staff and other wait staff/cooks with event preparations and clean-up. He/She works closely with the Dining Room Manager/Director of Food and Beverage, Cooks and other staff to plan resident events. He/She attends in-service training and other work-related meetings as required or approved. He/She carries out special projects as identified. He/She helps with any other areas of the building as needed.

High School diploma and a minimum of 6 months' experience working in a restaurant, hotel, or country club. Must have or be willing to obtain a food safety certification. Work experience in a service-orientated profession preferred but not necessary. Patience, tact, enthusiasm and a positive attitude towards the elderly is essential. Ability to follow oral and written instructions accurately. Attends trainings and department meetings when necessary. Performs other duties as outlined by supervisor. Is effective at delivering written and spoken instruction on a regular basis.

Liberty Healthcare