Head of Operations & Business Management

Operations Supervisor

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting, and customer communication activities daily, including labor scheduling, space utilization, equipment, and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing, and shipping of products in a manner consistent with company service and cost objectives. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Conducts staff meetings to review daily/weekly work activities, plan, and assure continuous improvement. Effectively keeps senior management and client representatives informed of critical issues that affect the operations. Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in the site's operating agreement with the client. Provides ideas and suggestions for more efficient operations. Meets all client specified KPI's and complies with Quality system requirements. Manages the operations to achieve prescribed objectives. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities. Has overall training and evaluation responsibilities of warehouse staff. Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs. Trains new staff in assigned duties, or delegate training responsibility to experienced team members. Assesses progress of trainees and adds additional duties as appropriate. Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary. Assists in the physical operations as needed.

Education & Experience: Must have a High school diploma or general education degree (GED) 3 years' experience working in a logistics/distribution/relevant environment 1 year experience in a supervisory role Preferred: Prior MHE certification / knowledge of basic MHE operation Certificates, Licenses, Registrations or Professional Designations Satisfactory completion of a forklift training program Computer Skills: Proficient in Microsoft Office (Excel, Word, and Power Point) RF Scanners WMS functions Language Skills English (reading, writing, verbal) Business communication Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products Other Skills Strong attention to detail accuracy and accomplish job tasks in a timely manner Good organizational and personnel skills Good communication skills, written and oral Good leadership, supervision, and planning skills Able to work flexible schedules, including nights and weekends, as required by the operation Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise. Work overtime as dictated by business whether mandatory or voluntary. Leader of Others Accountability Business Acumen Communication / Building Partnership Developing Oneself Developing Others Drive for Results Embracing Change Problem Solving Empowerment Leadership Excellence Leading Change Problem Solving Independent Contributor Accountability Communication / Building Partnership Customer Orientation Developing Oneself Drive for Results Embracing Change Problem Solving

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.