Head of Client Support Services

Start your journey with Blue Compass RV as we are seeking an RV Service Manager to join our team.

THE ROLE: The RV Service Manager is responsible for overseeing the day-to-day operations of the service department in an RV dealership or service center. This role involves managing service staff, ensuring high-quality customer service, maintaining service records, and coordinating repair and maintenance services for recreational vehicles (RVs). The RV Service Manager aims to achieve customer satisfaction, efficient service operations, and profitability.

We are known for the great care we take with customers and associates alike. We invest in our employees with our training and development programs and want to see you advance in your career with us.

Medical, dental, vision, disability, FSAs, and life insurance

• Paid Time Off and paid holidays
• Gas Discount
• Gas Discount
• Employee Assistance Program
• Training and Development Programs
• Legal Coverage
• Supervise and coordinate the activities of service technicians, mechanics, and support staff.
• Schedule and assign work to ensure efficient workflow and timely completion of service orders.
• Monitor service department performance metrics and implement strategies for improvement.
• Interact with customers to understand their service needs and provide estimates and timelines.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Ensure a high level of customer satisfaction by maintaining quality standards and service excellence.
• Recruit, hire, train, and evaluate service department personnel.
• Conduct regular training sessions to keep staff updated on the latest RV technologies and service techniques.
• Oversee the inspection, diagnosis, repair, and maintenance of RVs, including engines, systems, and components.
• Ensure all service work meets manufacturer and industry standards.
• Maintain accurate service records, including work orders, parts used, and labor hours.
• Manage inventory of parts and supplies to ensure availability for service jobs.
• Maintain service tools and equipment, ensuring they are in good working condition and properly calibrated.
• Implement and oversee safety procedures and protocols within the service department.
• Prepare and manage the service department budget, controlling costs and maximizing profitability.
• Track and analyze financial performance, including revenue, expenses, and labor costs.
• Develop pricing strategies for services and parts to ensure competitiveness and profitability.
• Ensure compliance with all regulatory, safety, and environmental standards.
• Keep abreast of industry developments, technological advancements, and regulatory changes.
• Implement and enforce company policies and procedures within the service department.

High school diploma or equivalent required; associate or bachelor's degree in automotive technology, business management, or a related field preferred.

• Minimum of 3-5 years of experience in RV service or a related field, with at least 2 years in a supervisory or management role.
• Strong understanding of RV systems and components, diagnostic and repair techniques, and service software.
• Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
• Proven ability to lead and motivate a team, manage multiple tasks, and prioritize effectively.
• Ability to develop and manage budgets, analyze financial reports, and implement cost control measures.
• RVDA-RVIA Service Management Certification or similar credentials preferred.

Work is performed in a service shop environment with exposure to various weather conditions, noise, dust, and chemicals.

* Occasional travel to training sessions, industry events, or off-site locations may be required.

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Blue Compass RV organization. Be a part of the best customer experience team in the RV industry...