Referral Coordinator Managed Care

The Referral Triage Coordinator supports the mission, goals and strategic plan of We Are Sharing Hope SC (SHSC) by managing and evaluating potential organ donor referrals as well as initiating, guiding, and monitoring the medical management of organ donors under the guidance of the Administrator On-Call (AOC) and Medical Director. The Referral Triage Coordinator promotes the mission by participating in the delivery of hospital and professional education.
Responds on-site to all potential organ donors within a timely manner, unless prior approval is given by the Administrator on call (AOC).
Completes referral evaluations for the purpose of determining organ donor suitability based on NDN, Centers for Medicare & Medicaid Services (CMS), OPTN/UNOS, Association of Organ Procurement Organizations (AOPO) and Centers for Disease Control and Prevention (CDC) guidelines and recommendations.
Completes hospital medical record review, including history of present illness and past medical history, the presence of past or present malignancies, and all surgical interventions/treatments.
Demonstrates an understanding of the legal and hospital requirements for death declaration and organ donation.
Guides the referring agency to ensure informed consent for organ donation is requested by a designated requestor in accordance with organizational and hospital policy; ensuring that the legal next‑of‑kin (NOK) is provided the option of organ donation in a sensitive and caring manner that meets their emotional and cultural needs.
Works collaboratively with Family Service Counselor (FSC) to obtain informed consent and medical/social history from donor next‑of‑kin, or family, per SHSC guidelines.
Identifies organ‑specific and behavioral risk factors in accordance with SHSC and regulatory guidelines.
Collaborates with the Coroner and Medical Examiner’s office to ensure jurisdictional medical and legal requirements for death and organ recovery are satisfied.
Understands and complies with procedural aspects and requirements of blood, culture, and typing specimen collection and labeling.
Completes, maintains, and ensures quality of all data forms required for the donation process.
Performs other duties as requested by Manager of Clinical Services, Director of Clinical Services, President and CEO and/or the SHSC Medical Director.
Associate degree or higher in nursing, respiratory therapy, paramedic medicine, related biological science (including transplant and donation science), or medical school degree (including foreign degree programs) preferred. Bachelor’s degree or higher in nursing, respiratory therapy, or related biological science preferred.
Experience: Critical care nursing, paramedic medicine, medical technician or related medical experience preferred.
Computer Skills: Microsoft Office products (e.g., Word, Excel, PowerPoint, etc.) Microsoft Outlook required. Electronic medical records (e.g., Cerner, Epic, Meditech) preferred.
Certified Transplant Preservationist (CTP) preferred.