Hospitality Host - Full Time

At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Sorella by Giada will partner with Celebrity Chef and entrepreneur Giada De Laurentiis at our new land-based Hollywood Casino in Aurora. The new dining experiences will bring De Laurentiis’ signature fusion of classic Italian cuisine and modern California influence to the Chicagoland region.

The Host serves as the face of the restaurant and plays a critical role in setting the tone for the overall dining experience. The Host is responsible for creating a welcoming, high-energy first impression for guests in a celebrity-branded, upscale restaurant environment. This role manages reservations, seating flow, and guest communications while delivering exceptional hospitality that reflects the restaurant’s elevated brand standards.

Manage reservations and waitlists using reservation platforms (e.g., Maintain cleanliness and organization of host stand and lobby area

Answer phones and respond to guest inquiries

Manage large parties and VIP guests with professionalism and discretion

Communicate effectively with management, servers, and kitchen staff

Assist with coat check, special accommodations, and guest requests

Monitor dining room capacity and adhere to fire and safety regulations

High school diploma or equivalent preferred

Previous host or guest service experience preferred (fine dining or high-volume restaurant experience a plus)

Flexible schedule including nights, weekends, and holidays

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