AMBASSADOR - EVENINGS

Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness. Provide membership options and help determine the best option based on their personal fitness goals
Support new members through our FitStart program, familiarizing them with the club and equipment
Assist members/new members with downloading the mobile app and getting started
Stock/Sell/Recommend retail items that will support the member’s specific fitness goals
Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships
Build our In-Shape community through a consistent member experience that is welcoming and motivating - don’t just meet expectations - exceed them with every interaction!
Maintain a safe environment through the correct implementation of safety policies and procedures
Assist in building our In-Shape community of members through a consistent member experience
REQUIREMENTS AND QUALIFICATIONS: High School diploma or equivalent
Passionate about fitness and helping others in their fitness journey
Excellent communication and listening skills both in-person and phone
Demonstrated customer service experience: friendly, outgoing, and approachable disposition
Basic computer skills
Willing and able to work a flexible shift: evenings, weekends, and holidays
Bilingual skills a plus
First Aid Training, required only at clubs with pool slides
Casual work environment
Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. In-Shape Solutions, LLC collects certain personal information as part of the job application process. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy and Notice of Collection available on our web site at:

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