Client/Customer Support Rep

Health insurance
~ Dental insurance

Location: (Hybrid/Remote)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Employment Type: Full-Time
At Parmele Disability Advocates, we help individuals obtain the Social Security and VA disability benefits they deserve. As a Client Intake Specialist you will be the first point of contact for prospective clients, providing compassionate support, clear communication, and guidance during an important time in their lives.
No prior disability experience is required. We provide paid training, ongoing support, and opportunities for career growth.
This position begins with required in-office training. After successfully completing training, employees transition to a hybrid/remote work schedule. Company equipment is provided upon completion of training.
As a Client Intake Specialist , you'll create a positive experience for prospective clients through professional communication, active listening, and thoughtful problem-solving.
Clearly present and explain the firm’s legal services to prospective clients
Make outbound calls and follow up with individuals who have expressed interest in legal assistance
Achieve client onboarding and outreach goals within established timelines
Confident, compassionate phone presence with the ability to build trust quickly
Proficient in Microsoft Office and comfortable working with client database systems
Prior experience in phone-based customer service or sales preferred
Strong rapport-building skills and the ability to foster meaningful connections over the phone
This is an excellent opportunity for someone looking to make an impact while working in a professional and supportive legal environment.
Why Join Parmele Disability Advocates?

Make a meaningful difference by helping individuals access life-changing benefits.
Receive paid training and ongoing professional development.
About Parmele Disability Advocates

With more than 150 years of combined disability advocacy experience, Parmele Disability Advocates has helped over 61,000 individuals secure the benefits they need. What began as a two-person operation has grown into a team of more than 150 professionals serving clients across multiple states.
If you're looking for a stable, full-time career where your work has a direct impact on people's lives, we'd love to hear from you. Apply today and take the first step toward a rewarding career with Parmele Disability Advocates.

Flexible work from home options available.