Head of Technical Delivery Management

Technical Delivery Manager Full time permanent
SEW, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to global energy, water, and gas providers. At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy to use, integrate seamlessly, and help build a strong technological foundation that allows them to become future-ready.

We are a truly global company that values building meaningful relationships, maintaining a passionate work environment, and fostering innovation and creativity. At SEW, we firmly believe that everyone contributes to our success, and in return, we provide opportunities for them to learn new skills and build rewarding careers.

The Technical Delivery Manager will provide direction for product engineering, development, design, and systems integration for SEW products, as well as client engagement throughout the implementation lifecycle. The Technical Product Delivery Manager will also use product knowledge to implement the SEW product portfolio. The ideal candidate is a highly organized individual with a strong technical understanding of web and mobile applications, strong experience working with teams on internal / externally facing products and projects, and the ability to engage stakeholders, designers, and technical team members to get things done.

Partner with Product Management, Engineering, and cross-functional teams to develop and execute strategic technical program plans that align with organizational objectives and foster seamless collaboration.

• Strong experience writing detailed technical requirements and functional specifications (BRD & FRD).
• Proven ability to document REST/API-based integrations.

Data mapping documents
Ensure transparency and alignment by delivering clear, consistent progress updates to senior leadership, executives, project teams, and stakeholders, effectively communicating program goals, milestones, timelines, and performance metrics.

• Oversee end-to-end product delivery and support, including prioritization, mobilization of cross-functional teams, milestone tracking, resource planning, risk mitigation, and issue resolution, to drive successful business and customer outcomes.
• Apply deep technical expertise to guide technical decisions, identify and mitigate risks, and serve as a trusted thought partner to Product and Engineering counterparts.
• Initiate projects, coordinating with stakeholders, product, and engineering teams to develop and execute project and roll-out plans.
• Coordinate cross-functional activities to ensure products are delivered on schedule and meet quality expectations.
• Monitor and report on KPIs in collaboration with Product and Engineering Managers, ensuring transparency and alignment on performance metrics.
• Prepare and present status reports for senior leadership and provide clear visibility and regular communication on delivery targets, commitments, and progress to all stakeholders.

6+ years of experience or equivalent expertise in product delivery in the CX or Payment domain.

• SAP, Oracle CC&B).
• Awareness of fraud detection mechanisms and encryption standards.
• Understanding of system architecture, scalability, and disaster recovery planning.
• Management Skills
• Proficiency in agile methodologies (Scrum, Kanban) and Knowledge of tools like JIRA & MPP
• Expertise in managing complex payment projects using frameworks like PMP
• Rapid response to incidents and proactive risk identification.
• We celebrate diversity and we are committed to creating an inclusive environment for all employees.