Dispatcher/Customer Service- Full Time

Transdev in New Carrollton, MD is hiring a Dispatcher for the WMATA Call Center. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer competitive pay with union-negotiated wages, union membership through ATU (Amalgamated Transit Union), comprehensive benefits package, paid time off and opportunities for career growth and advancement.

21 - $35.63 (Union Collective Bargaining Agreement Pay Scale)

~ Paid Sick Leave: 40 hours yearly full-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.

Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.

High School Diploma or GED; Excellent verbal, interpersonal and customer service skills.

• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Work is accomplished indoors in air conditioned or well-ventilated facilities

Sit, type, and look at a computer for extended periods (up to 6-9 hours per day)

Must be able to communicate effectively in person, by phone, and in written correspondence

Work is accomplished in an office or in a cubicle space equipped with a telephone and computer

Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Please Click Here for CA Employee Privacy Policy

Job Category: Dispatchers

Job Type: Full Time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Please Click Here for CA Employee Privacy Policy.

S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Find out more at or watch an overview video.