Night-time Call Taker

Position Details

Duty Location: {airport_name}, Hicksville, NY

Employer: The hiring emergency communications agency identified in the official vacancy

Pay: {salary_min}-{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

911 call‑taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

Answer incoming emergency calls and assigned nonemergency lines

Confirm the incident location and caller’s callback information

Use approved questions to identify the nature and urgency of the situation

Enter accurate details into call‑processing or dispatch software

Forward incident information promptly to the appropriate dispatch function

Help distressed callers focus on essential questions and instructions

Use approved language‑access and accessibility resources when needed

Provide authorized pre‑arrival instructions only within training and certification

Experience and Education Requirements
Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

Meet agency‑specific employment eligibility and age requirements

Complete required background checks and hiring assessments

Complete additional screening identified in the announcement

Successfully complete call‑taking training and performance evaluations

Obtain applicable certifications within the required timeframe

Protect caller privacy and confidential incident information

Work Environment and Physical Requirements
Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits
Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee‑assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.

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