Client Service Rep - Part Time

Client Services Representative (Part-Time) About Rockingham Harrisonburg SPCA Since 1973, the RHSPCA has been providing compassionate animal care to help pets and people live happier, healthier lives. We offer a full range of services, including adoption options for companion pets and barn cats so that local animals can live better lives in the spaces that suit them best. We also work with a vast network of volunteers who help us care for animals in our shelter and individuals willing to foster pets in their homes. In addition to our pet matchmaking services, we partner with community members to help manage the outdoor cat population through our Community Cat Program . Across all of these services is our commitment to providing the resources and tools our community needs to improve animal welfare.
Client Services Representative
Client Services
ACCOUNTABILITY: Client Services Manager
Under direct responsibility of the Client Services Manager, the Client Services Representative is responsible for the daily tasks and functions as they relate to the job responsibilities outlined below. The team is responsible for delivering courteous, informative and helpful service to Clients of ROCKINGHAM HARRISONBURG SPCA (RHSPCA); Client Services shifts are typically 8:30 am - 4:30 pm and are scheduled three to four days per week, which can include Saturdays and holidays. Client Services employees do not work Sundays.
There is no remote work offered for this position.
Please note that the RHSPCA is unable to employ anyone under the age of 18.
TRAINING AND EXPERIENCE: RHSPCA is seeking a progressive, quick thinking, dynamic individual who brings animal handling and people skills along with passion, commitment and enthusiasm for our mission and accountability for their work.
Background in customer service.
Comfortable handing animals, including deceased animals for cremation services.
Experience of interacting with the public (customer service) preferred.
Must have proficiency with Microsoft Office, Google email, Google calendar, Google documents. Comfortable learning new software programs and using online information systems.
Work courteously and cooperatively with the staff, volunteers, fosters, adopters, partners, and donors to ensure that all RHSPCA policies and procedures are followed, and new ones implemented successfully.
Ensure quality care and humane treatment for the animals owned by the RHSPCA.
Maintain confidentiality regarding client information and other sensitive shelter operations.
Maintain the ability to follow policies and procedures.
Administrative Assist with maintaining accurate paperwork including but not limited to medical records, intakes, outcomes, and euthanasia including both manual and electronic record keeping.
Maintain throughout the day, RHSPCA info email account with a direct response or distributing information to appropriate staff via verbal communication or email.
Answer phones and handle all inquiries with thorough and complete results.
Process all payments and reconcile receipts with transactions and deposit slips.
Communication Communicate professionally and with a high level of customer service with RHSPCA staff and managers regarding people service (including customers, volunteers, fosters) as well animal care.
Communicate well in person, via email and telephone with individuals within the organization and outside to ensure success of the programs.
Intakes and Outcomes Process adoption applications and the communication and follow-up for adoption matches, non-matches, and denials.
Provide pre-surrender counseling to ensure customers’ understanding of RHSPCA services and alternatives to surrender.
Assist Foster and Rescue coordinator with scheduling and pickup / drop off foster animals.
Perform intake and outcome related functions in shelter software ensuring accuracy and completeness of animal records.
This position will include weekend and holiday work.
Working at a computer for extended periods of time with repetitive typing, arm, and hand motion. stand for long periods of time, move quickly, work with and around animals (including diseased, injured and/or potentially aggressive animals), loud noises, chlorine or other chemicals, inclement weather along with evening, weekend, and holiday work times.
Meaningful work with visible impact on animals and the people who care for them.
This is an hourly position offering a starting rate of $15 - $16/hour based on experience.
The Client Services Representative is a non-exempt part-time position. It is the policy of the RHSPCA that employment for this position is at will, which means that employment for no specified term and the employee or agency may terminate that employment at any time without cause. This job description serves as a guide.

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