Client Support Rep
SwiftX Inc.
We are seeking a driven, analytical, and customer-centric Client Solutions Intern to join our team. In this role, you won't just be watching from the sidelines—you will actively help manage relationships with our key clients, diagnose business challenges, and deliver impactful, data-driven solutions. This internship is designed to give you hands-on experience in account management, strategic problem-solving, and cross-functional collaboration in a fast-paced environment.
As a Client Solutions Intern, your day-to-day tasks will include:
Client Support & Retention: Data Analysis & Reporting: Gather and analyze account performance metrics to help build comprehensive weekly/monthly business reviews for clients.
Partner with senior Client Solutions Managers to research client industries, identify growth opportunities, and pitch tailored solutions.
Cross-Functional Collaboration: Work closely with Product, Sales, and Operations teams to ensure client feedback is effectively communicated and product delivery is seamless.
Special Projects: Own and present a capstone project by the end of the internship focused on optimizing an internal client onboarding or retention process.
Currently pursuing a Bachelor’s or Master’s degree in Business, Marketing, Communications, Economics, Data Analytics, or a related field (Rising juniors or seniors preferred).
Analytical Mindset: Comfortable working with data; proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables) or Google Sheets and SQL is highly preferred.
Tech Savvy: Familiarity with CRM tools (like Salesforce or HubSpot) and project management software (like Asana or Trello) is a strong plus.
Real-World Account Management: Direct exposure to client-facing dynamics and corporate relationship management strategy.
Data Literacy: Hands-on experience translating raw performance metrics into actionable business stories.
Mentorship: Regular 1-on-1 coaching sessions with seasoned Client Solutions professionals and leadership.
Networking: 6 Paid Holidays
~Medical insurance, Dental and Vision Insurance, STD/LTD
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