Bilingual Front Desk Receptionist - Full-Time

Receptionist Position
At the end of the contracted period of employment, job performance, attendance, attitude and overall interest in the job will be assessed in a performance evaluation to determine if an offer of full-time at will employment will be made, if the contract period will be extended, or if the contract will be ended without further offer of employment.
The Receptionist is responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. The receptionist will provide a high level of customer support that is professional, personal, and sensitive to the needs of clients while adhering to C4K's policies and procedures.
Proactively maintain responsibility of the agency's centralized scheduling, including but not limited to the scheduling of initial and recurring appointments, psychiatric appointments, and psychological assessment appointments. The Receptionist shall perform the duties below:
Serve as primary contact in the reception area for clients and visitors.
Maintain office security by following safety procedures, agency policy, and controlling access via the reception desk.
Enforces and monitors appropriate use of electronic sign in app, staff parking badges, & issues parking reimbursement & updates log when applicable per agency policy.
callback & turnaround time, scheduling availability, & service languages) and convey necessary information to referring partners.
As assigned, serve as backup to department staff in obtaining documentation and assist with the completion of forms for client and/or caregiver consents (i.e., proof of Medi-Cal, personal ID/DL, IEP, court document review).
Attend CSD morning meetings, scrum, and other required meetings as scheduled.
Ensure that clients and/or guardians visiting the office adhere to safety protocol and agency policy.
Answers phones in a professional manner, screens, and directs phone calls to staff; Responsible for ensuring that the department is adhering to agency policy per timely access to care requirements for all clients by:
Supporting adjunct services by scheduling psychiatric appointments/consultations, and psychological assessments/ feedback appointments
Completing daily review of centralized scheduling software, clinician's Outlook & Exym calendars, and BambooHR to determine ongoing clinician scheduling availability.
Proactively identifies, and coordinates scheduling & rescheduling around relevant events, holidays, and/or dates that may impact services. National and/or agency observed holidays, agency events, and/or school breaks (i.e., Winter/summer vacation)
When applicable provides active communication to agency leadership staff to determine when clients will be visiting the office.
Data & Analytics Responsibilities:

Actively collects and communicates relevant data from agency software systems pertaining to scheduling (i.e., When appropriate loop in clinicians and clinical leadership regarding high-risk situations pertaining to client treatment.
Assess if caseloads are aligned or if data discrepancies exist between caseload and scheduled appointments.
General Administrative Duties:

Perform general reception duties including but not limited to maintaining the cleanliness of the waiting area, reception desk, and therapeutic treatment rooms minimally once per day.
Assist the other departments with administrative support on routine daily tasks and on special projects (i.e. help with letter-writing, copying, faxing, contacting providers and community partners, gathering materials, doing research, creating spread-sheets, tracking data, and creating reports).
Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Keep inventory of office supplies and inform Executive Assistants items that need to be reordered.
Receives documents, packages, and courier deliveries and delivers or distributes items.
Responsible for ensuring that the protocol for depositing and retrieving agency mail is followed
Candidate education/work experience minimally meets one of the following:

• BA in psychology, social work, or related field.
• AA/AS) degree in related field and minimum of 1+ year(s) relevant work experience.
• 3+ years related work experience in a mental health agency

Prior Work Experience:
Excellent customer service skills including the ability to listen to client concerns and respond in a compassionate manner.
Bilingual English/Spanish Required

Use of Electronic Healthcare Record(EHR) system for the purposes of scheduling of appointments in mental health or medical setting

• Knowledge of DMH systems and procedures, integrated systems, and Medi-Cal billing
• Consistent interaction with children & families in non-profit and/or mental health setting.
• Providing Spanish/English translation in mental health/medical setting.
• 2+ years of experience working in a role requiring consistent use of Microsoft Suite (i.e. Outlook, Word, SharePoint, Teams, and Excel)

Counseling4Kids provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Counseling4Kids complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.