Medical / Healthcare CNA

iTrust Wellness is seeking an actively certified Medical Assistant to join our outpatient mental health practice (Greenville, SC) in a primarily patient services–focused role. This position is ideal for someone with a strong interest in mental health, excellent communication skills, and a passion for delivering outstanding patient experiences in a collaborative, team-oriented environment.

While this is a Medical Assistant position, the role is largely administrative and patient-facing (approximately 70%), with a smaller clinical component (approximately 30%). Both experienced and newly certified Medical Assistants are encouraged to apply. As a growing organization, we value team members who are adaptable, tech-savvy, and motivated to support efficient, high-quality patient care.

Position Overview

This role blends front-office coordination with limited clinical responsibilities to support providers and ensure a seamless patient experience.

Primary Responsibilities (Patient Services Focus)

Managing incoming and outgoing patient communication (phone calls, messages, and other correspondence) and documenting interactions accurately

Scheduling, rescheduling, and confirming appointments

Checking patients in and out, collecting payments, and coordinating follow-up appointments

Assisting patients with general questions regarding services, forms, and office policies

Gaining proficiency in the EMR system to enhance workflow and patient satisfaction

Completing prior authorization requests for medications

Communicating with pharmacies and other medical offices regarding prescriptions and care coordination

Maintaining accurate patient records in accordance with HIPAA guidelines

Collaborating closely with providers and administrative staff to ensure smooth daily operations

Supporting company culture and upholding organizational values

Assisting with staffing needs at other iTrust Wellness locations as needed

Performing additional duties as assigned

Clinical Responsibilities (Approximately 30%)

Collecting vital signs as needed

Administering clinical testing, including UDS panels and GeneSight swabs

Preparing and administering injectable medications when required

Maintaining clinical supplies and medication inventory

Maintaining active certification

Requirements

High school diploma or equivalent

Current Certified or Registered Medical Assistant credential (in accordance with state laws), maintained in good standing

Current CPR/BLS certification

Strong interpersonal and communication skills

Ability to multitask, prioritize responsibilities, and work in a fast-paced environment

Knowledge of HIPAA and patient confidentiality standards

Preferred Qualifications

Experience or interest in the mental health field

Previous experience in a front desk, patient services, or administrative role in healthcare settings

Familiarity with EMR systems

Proficiency in Microsoft Office (Word, Excel, Teams)

Experience in a private practice or outpatient setting

Schedule:

Monday–Thursday: 7:30 a.m. – 4:30 p.m.

Friday: 7:30 a.m. – 1:00 p.m.

This is an onsite role; candidates must be able to work in-office during standard business hours. iTrust Wellness Group, LLC is committed to cultivating a diverse and inclusive workplace and proudly provides equal employment opportunities to all employees and applicants in accordance with applicable state and federal laws.

Note: This job description is intended to convey essential duties and responsibilities and is not an exhaustive list of all functions and tasks required. The company reserves the right to modify the duties and responsibilities of the position as necessary. Please submit your resume, to be considered for this position. Current or previous patients of iTrust Wellness Group are ineligible to apply.

Note: This job description is intended to convey essential duties and responsibilities and is not an exhaustive list of all functions and tasks required. The company reserves the right to modify the duties and responsibilities of the position as necessary. Please submit your resume, to be considered for this position. Current or previous patients of iTrust Wellness Group are ineligible to apply.