Head of Operations & Business Management

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As an Operations Manager you will be overseeing aircraft ground-handling services station operations including but not limited to wide‑ and narrow‑body ramp, baggage and cabin cleaning services, GSE maintenance, primary customer service and liaison, and identification of new business opportunities.

Understand contract requirements and customer expectations.

Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.

Direct and control people and equipment to efficiently complete the tasks within established company standards. Know company policies and interpret manuals in order to relate the interpretations to subordinates.

Monitor and/or conduct required training of personnel.

Conduct employee performance evaluations.

Be responsible for the security of company funds, supplies, and equipment.

Be responsible for ensuring compliance with established company safety policies and procedures, including ramp safety, FAA, and airline customer service required audits.

Maintain a working relationship with customers and provide prompt responses to service requests.

Actively search for and report to station management future business opportunities.

Must possess at least a bachelor's degree or equivalent work experience.

Must pass a drug test/background check and be able to obtain an airport security clearance.

Must be willing to work outside in all types of weather and elevated noise levels within the airport environment.

Three to five years of progressive management experience including customer service, ground handling of commercial aircraft.

Knowledge of applicable FAA regulations, including standard TSA security program, NFPA, and OSHA regulations or bachelor's degree in business.

One-year minimum experience handling narrow-body aircraft.

Familiar with airline passenger computer programs.

Computer skills required.

Must be able to work extended hours on short notice during non-routine operations.

Some travel required.

Must be flexible to work various shifts, weekends, or irregular shifts.

Employees should apply through Workday

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

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