Banking service banker

Bankwell is a community bank that serves the lending and banking needs of businesses and residents throughout Connecticut. We strive to create a world class experience for our customers and provide high touch, high tech and high quality financial services throughout our footprint. Our mission is to provide outstanding service and give back to the communities we serve. The Universal Banker position is a multi-functional role with diverse responsibilities within the Retail Branch. This individual will be responsible for opening new accounts, managing customer account maintenance and servicing, as well as conducting teller transactions and assisting with the management of the branch cash and vault.

In addition, the Universal Banker will be required to uncover additional banking needs of the customer to deepen and enhance the relationship. All customers should be made aware of all digital and online tools to help enhance the Bankwell experience. Actively listening to the customer to assess their needs, meet those needs and deliver on the services promised
Cross selling bank products and services by understanding the diverse needs of each customer
Maintaining vault and ATM cash within required limits
Processing customer transactions in an accurate and timely manner
Proactively assisting in coaching the branch staff to have better consultative conversations
Leading by example by greeting lobby customers and answering the phone in a professional and courteous manner
Obtaining all necessary information and documentation for new accounts
Handling routine inquires and serving as a filter for customer feedback
Ensuring daily activities comply with applicable regulations, policies and procedures
Assisting with daily, weekly and monthly branch and ATM reconciliations, balancing of general ledgers, and other operational duties including audits, etc.
In absence of the Branch Manager or Assistant Branch Manager, the Universal Banker is responsible for managing the branch
Working knowledge of Microsoft Office, Windows-based computer systems, as well as digital and online banking services used in the industry
Digital fluency
Customer service skills or prior quality sales experience
Strong communications skills including problem solving, task completion and customer focus
Interpersonal skills are a must, with the ability to deal with difficult situations and customers
Detail oriented with the ability to handle confidential and sensitive information
Strong sense of integrity and personal ethics
Cash handling, processing and mathematical skills
Willingness to work alternating shifts and Saturdays
Minimum 1-3 years relevant experience in consumer, business banking or retail services

It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. Bankwell is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, sex, sexual orientation, national origin or ancestry, age, physical or mental disability, veteran or military status, marital status, or any other legally recognized protected basis under federal, state or local laws.