Senior Systems Engineering Support

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview At Motorola Solutions, safety and security are at the heart of everything we do. We build and connect technologies to help protect people, property, and places, enabling the collaboration between public safety agencies, defense, and enterprises that is critical for a proactive approach to safety and security. Our team provides Tier 4 technical escalation support for mission-critical emergency response systems, playing a vital role in our commitment to "Solving for safer". Systems Engineer to serve as a high-level technical escalation point for our Next-Generation 911 (NG911) call-taking and dispatching solutions. In this US-based remote role, you will diagnose and resolve complex system architecture, networking, and telephony issues that impact public safety operations. As part of a close-knit engineering team, you will collaborate with Product Development and Field Services to validate emerging technologies, maintain lab configurations, and optimize system reliability. A Bachelor's degree or equivalent practical experience in technical support, system engineering, or public safety operations is welcomed. System Operations & Technical Support

Provide Tier 4 technical support and escalation resolution for hardware, software, and network configuration issues within NG911 Call Taking and Dispatching solutions

Dissect complex system architectures, server infrastructure, and database layers to troubleshoot, replicate, and resolve critical incidents

Manage and resolve complex trouble tickets efficiently within service management tools, maintaining clear communication with customers and technical leadership

Interface directly with Product Development and Technical Services to test, validate, and deploy future technologies, components, and software upgrades

Maintain individual product configurations in the technical support laboratory to support troubleshooting, documentation, and beta testing

Create Site Specific Method of Procedures (MOPs) and comprehensive technical workflow documentation to enhance operational standards

Cross-Functional Collaboration & Training

Deliver corporate-level technical training and knowledge transfer to customer support centers and field service technicians

Participate in the on-call rotation and work variable shifts as dictated by emergency public safety customer needs

Travel to customer sites when needed to fulfill onsite engineering support during staff absences or training shifts

Fluent English Communication to effectively convey complex technical details in written and oral formats

Operating Systems expertise in installing, configuring, and troubleshooting Windows Server 2008/2012, Windows 7/10, and Linux/UNIX environments

Networking & Infrastructure experience with LAN/WAN troubleshooting, Cisco CCNA concepts, Windows Domain architecture, and Active Directory integration

Telephony Systems knowledge covering Analog/Digital telephony, VoIP applications, PBX (Asterisk or similar), SS7, routing, and geo-spatial routing

Hardware & Systems troubleshooting experience spanning Dell/HP servers, desktop hardware, GIS, and database integrations

Problem Solving under pressure while maintaining structured, effective communication with emergency response customers and executive leadership

Customer Relationship Management to build trust and deliver technical mentorship to external stakeholders and field personnel

Team Mentorship to support Technical Services operations, interview prospective engineering candidates, and assist with daily operational assignments

Microsoft MCSE or Cisco CCNA certifications

Direct experience supporting NG911 Call Taking or Dispatching solutions

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Target Base Salary Range: $90,000- $100,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Bachelor's degree in a related field OR 5+ years of technical support experience

Must be able to obtain background clearance as required by government customer

Legal authorization to work in the U.Employer work permit sponsorship is not available for this position.

Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.Incentive Bonus Plans

• Medical, Dental, Vision benefits
• 10 Paid Holidays
• Employee Stock Purchase Plan
• All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.