Senior Property and Liability Claims Adjuster

Senior Claims Assistant
Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. We are looking for a highly capable Senior Claims Assistant to join our team and work from either our Los Angeles, Omaha, or Richmond office. The position reports to a Claims Support Supervisor, based in Houston. This role is responsible for providing robust clerical support to our team of Claims Adjusters working across a wide variety of specialties and providing exceptional customer service to our brokers, claimants, and insureds.
Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.
Candidates must be able to work on-site at a designated company office during standard business hours.
Under limited supervision, provide complex clerical support utilizing in-depth procedures on assignments of higher-level complexity to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms.
Responsible for making independent adjustments or recommended enhancements in ad hoc special projects utilizing related business expertise. Issues resolved are generalized and typically not immediately evident, but typically not complex and within immediate job area.
Keep our claims data accurate by inputting data and policy information for new and existing claims.
Extensively communicate with our customers and enhance their customer experience by answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail. The majority of each workday is spent communicating on the telephone.
Review each claim for payment, documenting date issued and check number. Researching financials to verify payment information.
Review of outstanding checks for various claim systems and review applicable system to determine if payment is still outstanding and/or returned, prepare letters as needed and document findings in FSITrack.
Advanced knowledge of Service Center systems, policies and procedures as well as an exceptional customer service focus through:
A high school diploma (or equivalent) and six years' prior relevant work experience; A vocational or technical education with three years of relevant work experience; A bachelor's degree with one year of relevant work experience.
Prior work experience with ImageRight and/or Guidewire and ClaimsCenter is strongly preferred but not required.
Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).
Highly accurate typing with speed of at least 50 wpm.
The ability to communicate clearly on the telephone is crucial. The ability to read, speak, and write English fluently is required. The ability to read, speak, and write Spanish fluently is not required, but is a strong plus.
The courage to offer and support others to express different opinions and ideas, regardless of popularity or immediate acceptable.
Proficient in MS Office Suite and other business-related software.
In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.
About Working in Claims at Argo Group
Argo Group does not treat our claims or our claims professionals as a commodity. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.
We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.
Our entire claims team works in a collaborative nature to expeditiously resolve claims. We even offer rewards for creative and innovative ideas.
We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at View phone number on click.appcast.io.
We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits programincluding health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.